Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Jones

Los Angeles,CA

Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Overview

7
7
years of professional experience

Work History

System Engineer

GenerationIX Technologies
Culver City, CA
11.2019 - Current
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Provided preventive maintenance for servers, storage equipment and software.
  • Implemented two-factor authentication and antivirus software to maintain network integrity.
  • Communicated status updates to affected parties when issues arose.
  • Provided outstanding helpdesk service and support to customers.
  • Maintained computer systems, installed, and upgraded new systems.
  • Monitored, tracked and prioritized new work requests at Help Desk within set response times.
  • Performed troubleshooting and maintenance of existing network systems.
  • Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
  • Tracked problematic system errors by implementing various user support tracking metrics.
  • Configured security settings and granted system access to groups and individuals.
  • Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
  • Completed technical reviews of existing systems and suggested updates or changes.
  • Installed [Type] hardware, completed software updates and assessed security patches for optimized computer use.

Desktop Support Analyst

Phenomenon Ad Agency
Los Angeles, CA
10.2018 - 06.2019
  • Provided on-site and remote technical support to users.
  • Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
  • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
  • Assisted over 100 clients daily by gaining remote access to computers and manipulating applications.
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
  • Coordinated with vendors to obtain necessary components and maintain smooth operations.
  • Troubleshot various technical issues dealing with printers, network and phone systems.
  • Installed and maintained Macs and desktop software, service packs, patches, and anti-virus updates for [Number] clients.
  • Supported and maintained user account information.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.

Desktop Support Analyst

Crispin Porter + Bogusky
Santa Monica, CA
11.2014 - 06.2018
  • Provided global and local IT support requests including
    troubleshooting various technical issues dealing with printers, network and phone systems.
  • Set up and supported Plus Productions the video editing team at CPB which included 6 Mac Pros fully loaded and optimized for video editing.
  • Performed basic configuration of Network devices, such as switches and routers.
  • Prepared all IT equipment and infrastructure for second office move.
  • Provided on-site and remote technical support to users.
  • Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
  • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
  • Assisted over 200 clients daily by gaining remote access to computers and manipulating applications.

Education

Bachelor of Arts -

California State University Long Beach
Long Beach

Skills

  • Virtual and Cloud Technologies
  • Switches and Routers
  • Product Development and Improvement
  • Technical Documentation and Reporting
  • Enterprise Architecture
  • Printers and Peripherals
  • Mobile Devices
  • Cloud Services
  • Operating System Testing
  • Hardware Installation and Maintenance
  • Hardware and Software Monitoring
  • Virus Protection Software
  • Critical Thinking
  • Social Perceptiveness
  • Adobe Systems Adobe Creative Cloud
  • Office Support
  • Team Communication and Collaboration
  • Maintenance and Troubleshooting

Timeline

System Engineer

GenerationIX Technologies
11.2019 - Current

Desktop Support Analyst

Phenomenon Ad Agency
10.2018 - 06.2019

Desktop Support Analyst

Crispin Porter + Bogusky
11.2014 - 06.2018

Bachelor of Arts -

California State University Long Beach

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Lisa Jones