Lisa Jones

Ambassador Resource Specialist is a primary point of contact for patients enrolled in the patient program. Duties include taking inbound calls and making outbound calls to assigned patients and answering inquiries usingatelephony platform, Managing patient caseloads across the US time zone,including patients within their individual or group territory. Assistance in the delivery of product educational materials covering a variety of topics including patient service delivery,adherence, and compliance education to improve the treatment experience for patients. Utilize approved resources and maintain compliance with program standards.

• Utilized customer service software to manage interactions and track customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Promptly responded to inquiries and requests from prospective customers.
• Trained staff on operating procedures and company services.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Cross-trained and provided backup support for organizational leadership.

I provide technical expertise as an on-call phlebotomist for very difficult draws, I strive to provide excellent customer service to this group of anxious patients. Collect patients' medical history and help with questionnaires.

Perform routine venipuncture using a vacutainer tube, butterfly needle, and tourniquet. Communicate with patients to explain procedures, eliminate fear and anxiety, and confirm positive patient identification.

Obtain blood specimens and maintain specimen integrity following department procedures for NIH funded research project. Responsible for tracking collected specimens and maintaining daily tallies of collections performed. Adherence to patient schedule, reporting issues to lead researcher, and maintaining study supplies within a safe