Lisa Jones
Danbury,CT
Summary
Experienced Retail Executive with a passion for driving sales growth and delivering exceptional guest experiences. Broad, and deep knowledge in leading retail operations for hospitality-luxury brands. Proven track record of success. Expertise in strategic planning, team leadership, and customer relationship management. Recognized for implementing sustainable practices and championing diversity and inclusion initiatives. Organized and systematic with natural relationship-building talent.
Overview
23
23
years of professional experience
Work History
Director of Retail
KSL Resorts
Tannersville, PA
04.2022 - Current
- Develop and implement retail strategies to ensure profitable operations for six retail outlets, and ecommerce, with $13million revenue.
- Create and manage budgets, monitored expenses, and identified cost-saving opportunities.
- Conducted daily store visits to monitor product presentation, customer service standards, and compliance with company policies.
- Collaborate with senior management to develop promotional campaigns and marketing plans.
- Oversee the hiring process for new employees; provided training and development for staff of 65 team members.
- Analyze sales data to identify trends in consumer buying patterns.
- Establish performance metrics and evaluate employee performance against established goals.
- Implement systems to improve operational efficiency within stores.
- Manage inventory levels to minimize stockouts while maximizing profits.
- Assess existing merchandising strategies and develop new approaches as needed.
- Identify opportunities to increase revenue through improved processes or additional services and products.
- Direct/coordinate finances including forecast, and budget activities.
DIRECT OF RETAIL OPERATIONS
LA BURDICK CHOCOLATE
Boston, MA
10.2021 - 04.2022
- Managed six retail locations with $25 million in annual revenues
- Established goals and used Key Performance Indicators (KPIs) as a baseline for continuous improvement
- Aligned inventory with consumer trends
- Tracked each store’s P&L and encouraged ownership and accountability for revenue growth and profitability
- Performed assorted planning to drive revenues
- Consistently satisfied and exceeded revenue goals.
CONSULTING DIRECTOR OF COMMUNITY ENGAGEMENT
MIDDELTON PLACE FOUNDATION
01.2019 - 01.2022
- Organized, developed, implemented, and expanded the community Outreach Program for the Middleton Place foundation, with a focus on education and cultural history partnerships
- Assisted with the expansion of fundraising results and directed/coordinated financial/budget activities to fund operations and maximize investments.
HEAD OF RETAIL STORES
HAMPDEN CLOTHING
Charleston, SC
12.2019 - 01.2021
- Managed four retail stores and e-commerce for $15 million in annual sales revenue
- Coached, mentored, and developed a high-performance team
- Used KPIs to facilitate positive change
- Developed strategic plans with a focus on product branding.
DIRECTOR OF RETAIL OPERATIONS
MONTAGE INTERNATIONAL
Bluffton, SC
01.2017 - 01.2020
- Led $10 million retail division for Forbes five-star property Montage Palmetto Bluff
- Led Retail Experience Managers who oversaw entire customer experience, as well as store operations.
- Managed real estate portfolio lease assets, enhancing space and visual production across locations
- Served as Project Manager for the launch of new inventory software project
- Leveraged Dynamic Pricing, improving margins by 42 base points
- Directed efforts in reducing shrink by 15% within the first year.
DIRECTOR OF RETAIL OPERATIONS
MGM RESORTS INTERNATIONAL
Oxon Hill, MD
01.2014 - 01.2017
- Oversaw a $13 million retail portfolio, opening new National Harbor location.
- On-boarded and trained 150 direct reports and 500 indirect reports
- Spearheaded the opening of twelve retail boutiques, including the Conceptualized SJP Boutique at MGM.
REGIONAL DIRECTOR OF SALES
AVON PRODUCTS
New York, NY
01.2009 - 01.2014
- Led 25 District Sales Managers and 30 Executive Leaders
- Responsible for a 50 Agent call center operation
- Managed a budget of $14 million
- Improved sales by 63% applying creative strategies to drive revenue.
- Improved account retention, increasing sales by 56%.
DIRECTOR OF SALES OPERATIONS
LE CREUSET
Early Branch, SC
01.2001 - 01.2009
- Supervised sales team of the highest volume region in the organization
- Implemented business plans, generating new business, which resulted in a 27% increase in special event revenue
- Improved yearly total departmental profit by 19+% for five consecutive years
- Created effective training and mentoring programs, increasing employee productivity rate by 24%.
Education
Master of Science - Organizational Psychology & Development
MARYMOUNT UNIVERSITY
Bachelor of Arts - Merchandising
MARYMOUNT UNIVERSITY
Bachelor of Science - Psychology
MARYMOUNT UNIVERSITY
Skills
- Strategic Planning
- Goal Setting
- Market Penetration
- Product Branding/Licensing
- Buying/Merchandising
- Team Coaching and Development
- Revenue Management/Budgets/Forecasting
- Client Relationship Management
- Project Management
- Visual Merchandising
Timeline
Director of Retail
KSL Resorts
04.2022 - Current
DIRECT OF RETAIL OPERATIONS
LA BURDICK CHOCOLATE
10.2021 - 04.2022
HEAD OF RETAIL STORES
HAMPDEN CLOTHING
12.2019 - 01.2021
CONSULTING DIRECTOR OF COMMUNITY ENGAGEMENT
MIDDELTON PLACE FOUNDATION
01.2019 - 01.2022
DIRECTOR OF RETAIL OPERATIONS
MONTAGE INTERNATIONAL
01.2017 - 01.2020
DIRECTOR OF RETAIL OPERATIONS
MGM RESORTS INTERNATIONAL
01.2014 - 01.2017
REGIONAL DIRECTOR OF SALES
AVON PRODUCTS
01.2009 - 01.2014
DIRECTOR OF SALES OPERATIONS
LE CREUSET
01.2001 - 01.2009
Master of Science - Organizational Psychology & Development
MARYMOUNT UNIVERSITY
Bachelor of Arts - Merchandising
MARYMOUNT UNIVERSITY
Bachelor of Science - Psychology
MARYMOUNT UNIVERSITY
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