Summary
Overview
Work History
Education
Skills
Websites
References
Training
Timeline
Generic

Lisa Jones

Leland,NC

Summary

A detail-oriented team player with strong organizational skills, experienced in handling multiple projects simultaneously with high accuracy. Several years of experience assisting high-achieving executives and possessing a solid working knowledge of business acumen, which has contributed to success in precisely supporting professional needs. Thrive in managing high-volume workloads in rapidly changing environments and have extensive experience in planning and organizing global conferences, managing sponsorship contracts and deliverables, coordinating with vendors, document control, and updating and maintaining CRM (Salesforce) and ERP (Oracle NetSuite). Spearheaded process improvement, presentation development, stakeholder communication, and interpersonal skills.

Overview

18
18
years of professional experience

Work History

Membership and Community Manager

Insperity - OWASP Foundation, Inc.
01.2020 - 01.2023
  • Developed strategies to attract and retain members, built strong relationships with members and broader community collaborate on programs to enhance member experience and provide tangible benefits, which resulted in membership doubling in less than three years.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with organizational priorities.
  • Conducted member surveys to gather feedback on various aspects of the community, using data to inform future improvements.
  • Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Enhanced online community engagement by creating and implementing tailored content strategies, resulting in a 64.6% increase in year-on-year membership.
  • Provided exceptional customer service through prompt responses within 48 hours to all inquiries from existing members and prospective clients via social media, email, and service request ticketing system.
  • Established strategic partnerships with relevant vendors to expand member benefits at no cost to the foundation.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Conducted regular inspections to identify needed improvements and maintain the highest standards.

Sales and Marketing Operations Manager

Insperity - OWASP Foundation, Inc.
03.2018 - 06.2020
  • The consultant converted to being a full-time employee on October 1, 2018.
  • Developed and implemented strategic plans to improve revenue for global conferences, producing 85% of yearly income.
  • Cultivated and strengthened lasting client relationships using firm issue resolution and dynamic communication skills.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Created and Re-engineered the Sponsorship invoicing process to reduce creation and transmission time from 1 week to 48 hours, increasing client satisfaction.
  • Reduced financial inconsistencies while assessing AR Ledger, verifying invoices, and proper posting to minimize the Account Receivable aging report by 50% in 3 months.

Program/Project Manager

Verizon
03.2014 - 12.2016
  • Secure Centralization of OEM Device Testing: I led an initiative to secure the centralization of OEM device quality testing scripts and results in documents stored on employees’ laptops. I created a secure access list on a corporate drive with automatic backups. I developed/presented security and usage policies to engineers—this improved group efficiencies and mitigated data losses/breaches.
  • Business Transformation / Insurance Claims Fulfillment: Re-engineered process to redirect fulfillment of insurance claims from external insurance carriers to internal sources. Achieved ‘business transformation’ savings of $149M against a goal of $104MM.
  • Returned Accessories Monetization: Managed online sales of returned accessories in the secondary market. Built relationships with 3rd party vendors, created processes, streamlined operations, and increased revenues from $16MM to $19MM in the first year.
  • Returned Device Monthly Tracking & Forecasting: Established relationships with Marketing, Accounting, and 3rd party vendors, gathered/ analyzed historical data from multiple sources, and discovered significant discrepancies—re-engineered forecasting analysis process from the ground up. Accounted for historical and new product releases and achieved Returned Device monthly forecasted accuracy of 80%.

Senior Infrastructure Technical Analyst, Project Delivery, VP

Citigroup Inc.
07.2005 - 02.2014
  • Demonstrated strong organizational and time management skills with an estimated 25 projects in various lifecycle stages.
  • Mentored six staff members within the Project Delivery group, guiding career growth through hands-on training exercises and constructive feedback sessions.
  • Creator of on/off-boarding process and documentation: Created process for full-time and consultant staff to meet IT compliance requirements. Collection of company equipment, termination of system and application access, and documents required for HR.
  • Conducted comprehensive annual disaster recovery and semi-annual call tree testing, received 100% perfect scores, and passed all audits to ensure business continuity during unexpected events or system failures.
  • Collaborated with upper management to drive strategy and implement new procurement processes, reducing response rate from one month to 48 hours.
  • Managed all aspects of IT infrastructure, including hardware procurement, installation, maintenance, troubleshooting, and decommissioning and
  • Effectively managed budgets for hardware procurement and maintenance expenses, optimizing resource allocation while minimizing costs to earn the subject matter expert (SME) title.
  • Collaborated with vendors to identify suitable solutions for hardware procurement while negotiating favorable contract terms that yielded total credit savings of $16.1M.
  • Procurement Process Re-Engineering: Managed Infrastructure Procurement team and re-engineered processes to reduce response time from 1 month to 48 hours with no additional resources.
  • Analysts & Reporting: Identified and captured key performance indicators and service level agreements to compare and analyze data and create monthly and quarterly reports to present to executives on the performance of their infrastructure network and the engineers.
  • Multi-year Project Closeout of $55MM VOIP Project: In 2011, the Director requested I reconcile and close the 3-year VOIP project. I collected, analyzed, and validated all project financials against the project and plan. I worked with finance on any P&L corrections and submitted compiled findings for approval and closure to the Director and Finance. I earned the“Employee Award” for successfully closing out the project.

Education

Master of Science - Information Systems Management

Stevens Institute of Technology
Hoboken, NJ
01.2013

Bachelor of Management Science - Marketing

Kean University
Union, NJ
01.1988

Skills

  • Reliability
  • Customer service-focused
  • Problem-solving abilities
  • Client service and support
  • Written Communication
  • Data Entry
  • Teamwork and Collaboration
  • Google Workspace
  • Daily Operations Management
  • Interpersonal Communication
  • Budget Preparation & Monitoring
  • Schedule Planning
  • Critical Thinking
  • MS Office Suite
  • Problem-solving aptitude

Websites

References

References upon request.

Training

  • Paralegal Certification, University of North Carolina, Wilmington, NC, In-Progress
  • Medical Terminology & Anatomy/Physiology, Cape Fear Community College, Wilmington, NC, Completed
  • Insurance Billing Fundamentals, Cape Fear Community College, Wilmington, NC, Completed
  • CAPM, Project Management Institute, Completed
  • CISSP, Rutgers University, Completed
  • CISA, Rutgers University, Completed

Timeline

Membership and Community Manager

Insperity - OWASP Foundation, Inc.
01.2020 - 01.2023

Sales and Marketing Operations Manager

Insperity - OWASP Foundation, Inc.
03.2018 - 06.2020

Program/Project Manager

Verizon
03.2014 - 12.2016

Senior Infrastructure Technical Analyst, Project Delivery, VP

Citigroup Inc.
07.2005 - 02.2014

Master of Science - Information Systems Management

Stevens Institute of Technology

Bachelor of Management Science - Marketing

Kean University

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Lisa Jones