Lisa Jones
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Trustworthy and dedicated customer/cashier with 14 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Cashier
OFFICE SUPERSTORE EAST LLC
11.2014 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Easy Technician Sales Associate
OFFICE SUPERSTORE LLC
08.2000 - 11.2014
- Assisted customers in selecting the most appropriate technology solutions for their needs.
- Ensured adherence to company policies by proactively identifying potential risks or discrepancies within the workplace.
- Increased sales revenue by providing knowledgeable product recommendations to clients.
- Handled cash register transactions accurately, maintaining accountability for all financial transactions within the store.
- Consistently met or exceeded individual performance metrics related to sales goals and customer satisfaction ratings.
- Contributed to a positive work environment by actively participating in staff meetings and training sessions.
- Educated customers on proper device usage and maintenance, reducing returns and exchanges significantly.
- Provided ongoing support to customers through phone or email follow-ups, ensuring complete satisfaction postpurchase.
- Stayed up-to-date on industry trends and new products to provide expert advice to customers.
- Conducted regular inventory audits, ensuring accurate stock levels for optimal store performance.
- Offered personalized shopping experiences to each client by understanding their unique requirements thoroughly.
- Streamlined store operations by effectively organizing inventory and maintaining a clean working environment.
Computer Support Specialist
ACCU SERVICES/UNITED PARCEL SERVICES
06.1996 - 02.1998
- Resolved computer and system networking problems to maintain user productivity.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Monitored hardware, software, and peripheral performance against organizational expectations.
- Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.
- Tracked issue resolution policies to maintain compliance with internal standards.
SECRETARIAL ASSISTANT
GAIL BRENNER, AUDIOLOGIST
09.1996 - 12.1996
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
Education
CENTER FOR THE INNOVATION TRAINING AND EDUCATION
11TH AND CHESTNUT STREET 08.1995 - 09.1996
Associate of Applied Science - Secretarial Science
Peirce College
Philadelphia, PA05.1988
High School Diploma -
Parkway Program
Philadelphia, PA06.1977
Skills
Customer Service
Customer Satisfaction
Reliability and punctuality
Patience and composure
Cash Handling
Customer Focus
Timeline
Customer Service Cashier
OFFICE SUPERSTORE EAST LLC
11.2014 - Current
Easy Technician Sales Associate
OFFICE SUPERSTORE LLC
08.2000 - 11.2014
SECRETARIAL ASSISTANT
GAIL BRENNER, AUDIOLOGIST
09.1996 - 12.1996
Computer Support Specialist
ACCU SERVICES/UNITED PARCEL SERVICES
06.1996 - 02.1998
CENTER FOR THE INNOVATION TRAINING AND EDUCATION
08.1995 - 09.1996
Associate of Applied Science - Secretarial Science
Peirce College
High School Diploma -
Parkway Program
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