Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Jones

Conway,NH

Summary

I enjoyed a 34 year career with the Internal Revenue Service, retiring in January of 2020.

My intrapersonal skills combined with my education and desire for higher achievement allowed me to fulfill all my aspirations & goals.


I have been enjoying my retirement these past four years while building our forever home. With my husband working out of the country for months at a time, I have a lot of time on my hands. I am ready to get back into the work force, where I can meet new people, give back to my community, and enjoy doing something new and exciting.

Overview

41
41
years of professional experience

Work History

Management

Internal Revenue Service, IRS
01.1986 - 01.2020
  • Gained exposure to various aspects of operations management, including supply chain management, logistics planning, and process improvement techniques.
  • Led work paper management system, trial balance and database management by performing as subject matter expert.
  • Streamlined workflow by implementing efficient document management systems.
  • Instructed trainees on effective management techniques.
  • Advised senior management on security best practices, contributing to strategic planning and risk management.
  • Supported project management team for optimal performance.
  • Mentored junior staff members on best practices in account management, negotiation techniques, and time management skills.
  • Streamlined reporting processes to provide senior management with timely insights into portfolio trends related to liens and collateral management activities.
  • Participated in internal audits of quality management system.
  • Provided feedback to management on potential improvements in processes or procedures, leading to more efficient collections and revenue cycle management.
  • Chaired staff and monthly management meetings, communicating current progress towards training goals to staff and senior management.

Flight Attendant/Ticket Counter

Eastern Air Lines
06.1982 - 12.1986
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Ensured safety and comfort of customers onboard aircraft.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.

Retail Sales Associate / Window Displays

Jordan Marsh
06.1981 - 06.1982
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Holiday Stocking Associate *TEMP/SEASONAL HELP

Child World
10.1981 - 12.1981
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Scanned, recorded and verified received inventory during regular shipments.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
  • Maximized sales floor appeal with timely merchandise replenishment and presentation.
  • Consistently met or exceeded productivity goals while ensuring compliance with safety guidelines.

Retail Sales Associate / Window Displays

Scribbles
01.1981 - 06.1981
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.

Holiday Sales Associate * TEMP/SEASONAL HELP

Caldor
10.1980 - 12.1980
  • Greeted, welcomed and offered immediate assistance to store customers.
  • Stocked seasonal displays with high-demand items and frequently replenished merchandise.
  • Delivered outstanding service to customers to help locate items and access backorder options for hot products.
  • Assisted customers with sales orders, returns and exchanges.
  • Kept merchandise organized with regular recovery work.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate Intern

Friendly's Ice Cream
01.1979 - 09.1979
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Organized company files and created support system to decrease workload and increase productivity.
  • Enhanced overall customer experience with personalized recommendations based on individual preferences and needs.
  • Increased sales revenue through effective upselling and cross-selling techniques.
  • Participated in regular training sessions to stay current on company policies, promotions, and industry trends.
  • Demonstrated adaptability by quickly learning new product information and incorporating it into sales pitches.
  • Handled cash transactions accurately, maintaining the integrity of the store''s financial records.
  • Provided expert guidance on product features and benefits during client consultations, leading to informed purchasing decisions.
  • Assisted in maintaining a visually appealing store environment to attract and engage customers.
  • Contributed to the achievement of store sales targets by consistently meeting individual goals.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.


Education

Associate of Science - Accounting And Finance

NECCO
Bradford, MA
06.1984

High School Diploma -

Salem High School
Salem, NH
05.1982

Skills

    34 years Managerial experience

    mentoring / leadership experience

    customer / sales experience

    friendly / positive outlook and attitude

    works well independently or collectively as a team

    hard working / driven

    attention to detail

Timeline

Management

Internal Revenue Service, IRS
01.1986 - 01.2020

Flight Attendant/Ticket Counter

Eastern Air Lines
06.1982 - 12.1986

Holiday Stocking Associate *TEMP/SEASONAL HELP

Child World
10.1981 - 12.1981

Retail Sales Associate / Window Displays

Jordan Marsh
06.1981 - 06.1982

Retail Sales Associate / Window Displays

Scribbles
01.1981 - 06.1981

Holiday Sales Associate * TEMP/SEASONAL HELP

Caldor
10.1980 - 12.1980

Sales Associate Intern

Friendly's Ice Cream
01.1979 - 09.1979

Associate of Science - Accounting And Finance

NECCO

High School Diploma -

Salem High School

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Lisa Jones