Lisa Jones
Las Vegas,NV
Summary
Dedicated Child Welfare Specialist with a proven track record at Lutheran Social Services of Illinois/DCFS, enhancing family reunification rates and ensuring child safety. Skilled in trauma-informed care and relationship building, adept at multitasking and problem-solving. Achieved significant improvements in client trust and support through effective teamwork and collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Child Welfare Specialist
Lutheran Social Services of Illinois/ DCFS
Chicago, IL
05.2017 - 05.2024
- Advocated for the best interests of children during court proceedings, presenting clear recommendations based on thorough evaluations.
- Assisted in the placement of children into safe, nurturing foster homes by conducting comprehensive home studies.
- Developed strong relationships with clients, fostering trust and rapport to better support their needs throughout the case process.
- Enhanced family reunification rates through diligent monitoring and support of parent-child visitations.
- Continuously updated professional knowledge and skills by attending trainings, conferences, and workshops related to child welfare best practices.
Activity Director
All Faith Pavilion
Chicago, IL
01.2014 - 02.2016
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
Administrative Assistant
Gateway Home Healthcare
Matteson, IL
06.2011 - 09.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Ticket Agent
American Airlines
Chicago, IL
09.2010 - 06.2011
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Answered customer inquiries regarding ticket availability, pricing and event information.
Education
Certificate Of Early Childhood Care And Education - Early Childhood Studies
William Rainey Harper College
Palatine, ILHigh School Diploma - Early Childhood Education And Care
Thornwood Highschool
South Holland, ILSkills
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Multitasking
- Relationship building
Certification
CPR Certification
CPR Certification
Completed a CPR training course and test proving competency to perform CPR, issued by The American Heart Association…
Timeline
Child Welfare Specialist
Lutheran Social Services of Illinois/ DCFS
05.2017 - 05.2024
Activity Director
All Faith Pavilion
01.2014 - 02.2016
Administrative Assistant
Gateway Home Healthcare
06.2011 - 09.2013
Ticket Agent
American Airlines
09.2010 - 06.2011
Certificate Of Early Childhood Care And Education - Early Childhood Studies
William Rainey Harper College
High School Diploma - Early Childhood Education And Care
Thornwood Highschool