Lisa Jones
Phoenix,AZ
Summary
Self-motivated professional highly experienced in customer services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Focused on providing professional service and support to every patient/customer. Diligent about scheduling appointments, managing timeand routing mail to recipients. Positive nature with excellent people skills.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Bethany Medical Center
Glendale, AZ
04.2019 - 12.2024
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Switchboard Receptionist
Home Depot
Phoenix, AZ
03.2017 - 04.2019
- Entered data into databases accurately and efficiently while adhering to established guidelines regarding privacy policies.
- Shared or forwarded messages and information to designated personnel.
- Maintained a neat reception area by organizing supplies and ensuring that all materials were up-to-date.
- Placed equipment, supplies or catering orders for meetings.
- Managed daily mail distribution throughout the office building.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
Switchboard Operator
Cabela's
Phoenix, AZ
02.2009 - 03.2017
- Performed basic troubleshooting procedures when technical problems arose with the switchboard equipment.
- Used reference files to answer simple questions about client business.
- Shared or forwarded messages and information to designated personnel.
- Operated telephone switchboard and routed calls to correct destination.
- Addressed customer concerns professionally in order to provide satisfactory solutions.
- Handled incoming and outgoing calls according to standard operating procedures.
Education
Bachelor of Science - Business
Glendale Community College
Glendale, CA08-2029
GED -
Maricopa Community Colleges, Phoenix College
Phoenix, AZ01-2000
Skills
- Computer Technology Knowledge
- Data analysis
- Appointment confirmation
- Correspondence typing
- Departmental support
- Customer service
- Handling phone calls
- Medical knowledge
- Clerical
- Sales
- Biligual
Languages
Spanish
Professional
Timeline
Front Desk Receptionist
Bethany Medical Center
04.2019 - 12.2024
Switchboard Receptionist
Home Depot
03.2017 - 04.2019
Switchboard Operator
Cabela's
02.2009 - 03.2017
Bachelor of Science - Business
Glendale Community College
GED -
Maricopa Community Colleges, Phoenix College
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