Lisa Jones
Bartlesville,OK
Summary
Experienced Child Support Worker specializing in managing a caseload for enforcement, determining interest (using Excel), working with the public in person and on the telephone, Experience in de-escalating high tension situations and staying calm in high stress situations. Preparing enforcement actions for court hearings, being present during court hearings and going over court documents with the clients and attorneys. data entry of each case and basic office skills including typing, faxing, answering calls scanning documents and transferring documents from multiple programs.
Overview
22
22
years of professional experience
Work History
Child Support Worker
State of Oklahoma/District Attorney's Council
Pawhuska
08.2003 - 11.2025
- Facilitated communication between custodial parents and child support agencies.
- Managed case documentation to ensure compliance with legal standards.
- Conducted thorough investigations to assess child support payment capabilities.
- Collaborated with attorneys to develop effective strategies for case resolution.
- Provided training and mentorship to junior staff on case management processes.
- Developed strong rapport with parents and caregivers through regular communication and involvement in their child''s support plan.
- Maintained confidentiality of sensitive information regarding children and families in accordance with professional ethics guidelines and legal requirements.
- Documented data and completed accurate updates to case records.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Education
Rogers State University
Bartlesville, OKSkills
- Professional boundaries
- Family support
- Legal research
- Case analysis
- Interviewing techniques
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Relationship building
- Client documentation
- Task prioritization
- Self motivation
- Conflict resolution
- Goal setting
- Professionalism
Timeline
Child Support Worker
State of Oklahoma/District Attorney's Council
08.2003 - 11.2025
Rogers State University