Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lisa Jones-Guiton

Houston

Summary

Hardworking Customer Service Representative with 25 years of experience working with Electrical an Cable Technology. Trained in project and time management with extensive knowledge of [Product knowledge] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2026
2026
years of professional experience

Work History

Onboarding Specialist

Comcast Corp
2009 - Current
  • Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
  • Proven ability to learn quickly and adapt to new situations.
  • Responded to customer requests via telephone and email.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Entered details such as payments, account information and call logs into the computer system.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.


  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Sales Coordinator

Time Warner Cable
07.2001 - 12.2009
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Built relationships with customers and community to establish long-term business growth.

Branch Office Administrator

Graybar Electric Co Inc
10.1996 - 06.2001
  • Maintained office supplies and equipment to support team productivity.
  • Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
  • Composed professional business correspondence, emails, meetings notes and other documents.
  • Answered customer questions regarding merchandise and pricing.
  • Placed special merchandise orders for customers.
  • Handled high volume paperwork and collaborated with accounting department to resolve invoicing and shipping problems.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Created and maintained a detailed database to develop promotional sales.
  • Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
  • Coordinated schedules and appointments for branch staff, optimizing time management processes.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Liaised with IT department to streamline technology onboarding, ensuring new employees had immediate access to required systems and software.

Branch Office Administrator

Graybar Electric Co Inc
10.1996 - 06.2001
  • Maintained office supplies and equipment to support team productivity.
  • Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
  • Composed professional business correspondence, emails, meetings notes and other documents.
  • Placed special merchandise orders for customers.
  • Handled high volume paperwork and collaborated with accounting department to resolve invoicing and shipping problems.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Created and maintained a detailed database to develop promotional sales.

Teller

Channelview Bank
04.1994 - 02.1996
  • Maintained a teller drawer to perform bank transactions.
  • Organized, stocked and maintained the teller window area.
  • Collected member loan payments.
  • Identified sales opportunities and referred customers to branch partners in financial services. 
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Handled various accounting transactions.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Coordinated daily cash reconciliation in high-volume location.
  • Maintained friendly and professional customer interactions.
  • Created member account profiles on organization's online banking program.

Education

High School Diploma -

M B SMILEY HIGH SCHOOL
Houston, TX
1988

Associate of Arts - Business

Houston Community College
Houston, TX

Real Estate

Champions School Of Real Estate
2011

Skills

  • Effective verbal communication
  • High-quality document imaging
  • Detail-oriented organizer
  • Efficient materials organization
  • Administrative assistance
  • Collaborative team management
  • Strong written communication skills
  • Proficient in conflict management
  • Sales expertise
  • Strong verbal communication
  • Proficient in handling concurrent responsibilities
  • Revenue growth techniques
  • High-quality client service

Interests

  • Community Cleanup
  • Gardening
  • Participating in local clean-up initiatives
  • DIY and Home Improvement
  • Cooking
  • Volunteering
  • Watching Movies and TV Shows
  • Dance
  • Music
  • Baking
  • Crafting and DIY Projects
  • Getting involved in local advocacy groups to promote positive change in the community
  • Fundraising Events
  • I enjoy cooking for friends and family gatherings

Timeline

Sales Coordinator

Time Warner Cable
07.2001 - 12.2009

Branch Office Administrator

Graybar Electric Co Inc
10.1996 - 06.2001

Branch Office Administrator

Graybar Electric Co Inc
10.1996 - 06.2001

Teller

Channelview Bank
04.1994 - 02.1996

Real Estate

Champions School Of Real Estate

Onboarding Specialist

Comcast Corp
2009 - Current

High School Diploma -

M B SMILEY HIGH SCHOOL

Associate of Arts - Business

Houston Community College

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