Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Joyce

Lisa Joyce

Mayodan,NC

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 15 years of experience to dynamic new position.

Overview

11
11
years of professional experience

Work History

Front End Team Lead

Walmart
Greensboro, NC
09.2019 - Current
  • Strategically scheduled [Number] team members to maintain optimal staffing at all times.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Created employee schedules to align coverage with forecasted demands.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

Overnight Support Manager

Walmart
Greensboro, NC
09.2018 - 09.2019
  • Oversaw internal support processes, compiling reports to track overnight worker efficiency.
  • Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
  • Trained new employees and provided positive reinforcement when evaluating completed work.
  • Managed scheduling, workload assignments and coverage for night staff.

Store Manager

CVS Pharmacy
Madison, NC
02.2011 - 09.2018
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Education

High School Diploma -

Dalton Mcmichael High School
Mayodan, NC

Skills

  • Merchandise Recommendations
  • Safety and Cleanliness Standards
  • Loss Prevention
  • Retail Metrics and Goals
  • Excellent Written and Verbal Communication
  • Flexible Hours
  • Exceeding Customer Expectations
  • Customer Service
  • Available Nights, Weekends and Holidays
  • Team Supervision
  • Time Management
  • Goal-Driven
  • Team Leadership
  • Friendly and Helpful

Timeline

Front End Team Lead

Walmart
09.2019 - Current

Overnight Support Manager

Walmart
09.2018 - 09.2019

Store Manager

CVS Pharmacy
02.2011 - 09.2018

High School Diploma -

Dalton Mcmichael High School

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Lisa Joyce