Lisa Juergens
Highland,IN
Summary
Caring Intake Specialist with proven skills in client registration and document processing. Highly organized and with an empathic communication style. Ready to bring 18 years' experience to a rewarding to new position.
Overview
18
18
years of professional experience
Work History
Intake Coordinator
Unity Hospice & Palliative Care
Merrillville, IN
04.2023 - Current
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered phone calls to provide assistance, information and medical personnel access.
- Compiled physical and digital documents, charts and reports.
- Updated group medical records and technical library to promote smooth office operations.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Coordinated transportation arrangements for clients as needed.
- Assisted in developing policies and procedures related to intake processes.
Owner/Operator
OCD Cleaning
Highland , IN
01.2020 - Current
- Delivered excellent customer service to clients and fellow employees.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Set pricing structures according to market analytics and emerging trends.
- Devised and implemented marketing strategies to attract new clients.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed business plan and budget to maximize profitability.
Intake Coordinator
Walts Food Centers
Crete, IL
05.2006 - 01.2022
- Worked closely with store management team to develop new initiatives that would improve customer satisfaction ratings.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
Education
CNA
Elim Outreach Training Center
Homewood, IL06-2006
High School Diploma -
Thorton Fractional North High School
Calumet City, IL05-2006
Skills
- Inventory Management
- Patient Scheduling
- Scheduling appointments
- Follow-up skills
- Report Preparation
- Employee Supervision
- Office Management
- Data Entry
- Problem-Solving
- Customer Service
- Staff Training
- Organizational Skills
References
References available upon request.
Timeline
Intake Coordinator
Unity Hospice & Palliative Care
04.2023 - Current
Owner/Operator
OCD Cleaning
01.2020 - Current
Intake Coordinator
Walts Food Centers
05.2006 - 01.2022
CNA
Elim Outreach Training Center
High School Diploma -
Thorton Fractional North High School
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