Lisa Kalishek

Founded in 2003, Heartland specializes in Farm to Table lifestyle by providing families with quality alternatives to the grocery store through our unchanged excellence with our home delivery service of quality food

Leadership & Strategic Solutions

• Spearheaded organizational transformation, boosting annual sales from $2M to $12M by
  realigning business strategies and enhancing operational efficiencies.
• Integrated key business functions, fostering alignment and cohesion throughout the organization
• Managed a team of 40+ professionals, promoting staff performance, meritocracy, and high retention
• Drove results by foreseeing implications for initiatives and removing obstacles to execution
• Prioritized and managed enterprise projects to align with strategic goals
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks

Process and Systems

• Designed and implemented a revolutionary sales process, slashing paper use by 80%, and introduced a CRM system that optimized customer engagement, driving significant increases in customer satisfaction and sales volume.
• Promoted robust communication channels across the organization, initiating cross-departmental training initiatives to enhance workflow efficiency and project completion
• Oversaw customer interactions, implementing best practices like first call resolution and expedited issue resolution to enhance customer relations, increase sales volume, and elevate the organization's marketplace reputation
• Established and enforced adherence to core marketing processes, branding guidelines, and operational protocols, demonstrating strong project management skills
• Developed systems and procedures to improve operational quality and team efficiency.

Financials

• Led strategic mergers and acquisitions in 2016 and 2022, conducting thorough due diligence to ensure seamless integration and sustained financial growth.
• Prepares, analyzes, and reconciles financial reports, successfully executing business plans and surpassing
  planned profit and loss objectives.

Contractor at CareFirst working to launch Quote to Bill project for small and large group coverage

• Successfully managed a $12.1 million, 69,000-hour software development project simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Developed an automated process to streamline operations in group health insurance, including quoting, document management, sales, and payment processing
• Successfully led system implementation, providing training, and facilitating communication with internal and external sales teams
• Created project scope documents, budgets, project management plans, and conducted cost tracking and analysis
• Conducted requirement gathering sessions, including joint application development, interviews, reviews, and solution architecture packages
• Evaluated risk management strategies and provided actionable recommendations for critical issues

• Access Provisioning in the telecommunication space Managed, trained, and mentored a ten-person team to implement broadband DSL, ISDN, and private line circuits
• Coordinated and executed telephone and data service implementations for high-profile client AOL
• Consistently exceeded monthly modem activation goals contributing to 95% of department revenue
• Managed order processing, activation issue resolution, circuit scheduling and tracking, and negotiated alternate routing with multiple carriers
• Provided technical expertise to ensure timely activations, reducing delivery interval from 120 days to 30 days by 75%
• Planned and executed a process to expand the network size by 300%, increasing modems from 257,000 to over 800,000
• Collaborated on the creation and documentation of standard operating procedures for the Provisioning Department.

• I get things done
• I make things work
• I have a strong sense of ownership

GPA: 4.0

GPA: 4.0