Lisa Kallunki

• Handled protected health information with discretion, maintaining confidentiality and HIPPA compliance.
• Provided exceptional customer service via phone calls, email correspondence and in person.
• Processed client payments and insurance claims. This included communicating with clients to collect unpaid balances and resolve denied claims.
• Streamlined office operations by implementing efficient filing systems and organizational strategies. Wrote an onboarding manual for new office staff.
• Assisted in onboarding new employees to promote a seamless integration into the team dynamic. This included filling therapist schedules with new or transferring clients. If the therapist needed insurance paneling, I completed any applications they couldn't do on their own and followed up with insurance companies until paneling was complete.
• Set up new clients and sent the required paperwork. Confirmed that all required paperwork was completed prior to the first appointment.
• Conducted intakes by phone for people wanting to start therapy. Returned calls to these prospects once the intakes had been reviewed by the clinic director.
• Answered phones and communicated messages between therapists and clients.
• Scheduled and cancelled appointments including rescheduling when possible to maximize therapist income and revenue of the business.

Continued in the relationship with long time clients to provide ad service for existing advertisers with Villager Magazine after closing Value Pages Magazine. Prospected new advertisers in an effort to help grow the Villager Magazine page count and distribution.

• Owner and Publisher of Value Pages Coupon Magazine which was a direct mail coupon magazine with circulation across 12 regional areas.
• Built and maintained strong relationships with over 100 clients, resulting in repeat business and developing a profitable book of business.
• Led a multi-area sales team of 12 agents, providing training, support and performance over-sight to achieve revenue goals.
• Oversaw layout, proofreading, pagination and ad placement in coordination with graphic designers and printing vendors.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions. This could include ad changes for each issue of the magazine to maximize the client's return on investment.
• Handled billing, collections and account reconciliation for area sales, maintaining strong cash flow and advertiser retention.
• Directed all aspects of production and distribution, from pre-press to final mailing, ensuring deadlines were consistently met.