Lisa Kanapsky
Glendale,CA
Summary
To obtain a position that utilizes past experience while providing career building opportunities and allowing room for growth.
Overview
19
19
years of professional experience
Work History
VIP Table Hostess
The Still Las Vegas
01.2016
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Receptionist
Beverly Hills Rhinoplasty Center
11.2021 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
Receptionist
Reach For the Barres
- 01.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Office Coordinator
eSalon
01.2018 - 01.2020
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Reduced expenses by negotiating with vendors for lower pricing on office supplies and services.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Coordinated company events, fostering team building and boosting overall morale.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Teacher
Sophie Dance Atwater
01.2018 - 01.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Server
Tokyo Delves Sushi Bar
01.2017 - 01.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cocktail Server
The Mirage Hotel and Casino
01.2015 - 01.2016
Receptionist
Grosse Pointe Eye Center
01.2005 - 01.2014
Education
Make Up Certification -
Burbank, CA01.2017
Bachelors of Science -
Detroit, MI01.2011
Diploma -
Warren, MI01.2007
Skills
- Able to work independently and with others
- Serving as efficiently as possible
- Fast learning
- Hard working
- Knowledgeable about food and beverage
- Serving experience
- Providing exceptional service
- Able to multi task
- Efficient data entry
- Computer software; Microsoft Word, Excel, PowerPoint, Info Genesis, ADP, Slack etc
References
Available upon request
Timeline
Receptionist
Beverly Hills Rhinoplasty Center
11.2021 - 01.2024
Office Coordinator
eSalon
01.2018 - 01.2020
Teacher
Sophie Dance Atwater
01.2018 - 01.2020
Server
Tokyo Delves Sushi Bar
01.2017 - 01.2018
VIP Table Hostess
The Still Las Vegas
01.2016
Cocktail Server
The Mirage Hotel and Casino
01.2015 - 01.2016
Receptionist
Grosse Pointe Eye Center
01.2005 - 01.2014
Receptionist
Reach For the Barres
- 01.2021