Lisa Karic

Report directly to the Associate Director and Senior Director of Administration, ensuring alignment with organizational goals and directives.

• Manage Staff: Oversee 160+ Practice Assistants in New York and 15+ in Boston, who provide administrative support to over 1000 attorneys.
• Recruiting: Perform extensive recruiting tasks, including reviewing resumes, conducting interviews, and consulting with attorneys for all incoming Practice Assistants.
• Onboarding and Feedback: Participate in onboarding new Practice Assistants and provide consistent feedback, including milestone check-ins.
• Performance Reviews: Draft and deliver annual performance reviews and compensation packages.
• Staff Supervision: Supervise all aspects of Practice Assistant staffing, including attendance, personal and vacation time allotments, attorney assignments and reassignments, short and long-term assignment coverage, and various ad hoc requests.
• Support and Troubleshooting: Provide extensive troubleshooting, counseling, and mentoring to staff members to resolve issues and improve performance.
• Attorney Liaison: Field attorney requests, questions, and concerns, and act as a liaison between Practice Assistants and Human Resources when needed.
• Efficiency Improvements: Consistently seek and implement new methods to optimize efficiency and promote interdepartmental cohesion.
• Team Events: Participate in firm-wide Practice Assistant Management team events, including the annual retreat, roll-out of initiatives, and various ad hoc projects.

• Expanded Role: Continued to build and add responsibilities as Supervisor.
• Practice Assistant Management: Managed all aspects of the day-to-day activities of Practice Assistant staff.
• Support to Associate Director: Took on additional responsibilities to provide support to the Associate Director.
• Attendance Management: Oversaw daily attendance.
• Desk Coverage: Ensured adequate desk coverage.
• Timesheet and PTO Tracking: Approved timesheets and tracked paid time off.
• Staff Support: Provided mentoring, counseling, and problem-solving. Continuously sought new and improved processes to support staff.
• Ad Hoc Projects: Assisted with conference center staffing and special projects within and outside of the Practice Assistant Department.

• Manage Practice Assistant Staff: Oversee daily operations of the Practice Assistant team, including monitoring daily attendance, ensuring desk coverage, and approving timesheets.
• Track PTO: Accurately manage and track paid time off requests, ensuring proper documentation and balance maintenance.
• Staff Development: Provide ongoing mentoring, counseling, and problem-solving support to enhance team performance. Continuously seek and implement process improvements to create a supportive and efficient work environment.
• Ad Hoc Projects: Assist with conference center staffing and manage special projects within and outside the Practice Assistant Department, ensuring effective coordination and resource allocation.

• Administrative Legal Support: Provided support for seven corporate attorneys.
• Confidentiality: Maintained strict confidentiality of sensitive information.
• Independent Administrative Tasks: Performed a full range of administrative support independently.
• Liaison Duties: Liaised with Managers, Supervisors, and general staff of other departments.

Other Duties Included:

• Billing and Membership Tracking
• Calendar Management
• Attorney/Client Liaison
• Expense Reports
• Client File Maintenance
• Various Research
• Business Development Assistance
• Event Coordination: Organized meetings, conferences, and events from beginning to end.
• PowerPoint Presentations
• Practice Group Marketing
• Agenda Preparation
• Extensive Travel Coordination

• Team Leadership: Managed a team of 12, including Help Desk Analysts, Desktop Support Technicians, Systems Administrators, and Consultants.
• Business Consultation: Gathered information from business units to understand needs, objectives, and long-term plans. Determined appropriate technology solutions to address business problems.
• Operational Oversight: Ensured applications, operations, and services exceeded Service Level Agreements and met business unit needs.
• Work Scheduling: Prepared work schedules and expedited workflow. Advised subordinates on policies, procedures, technical issues, priorities, and methods.
• Process Improvement: Recommended procedural changes to save time, labor, and costs, and to improve efficiency.
• Analysis and Reporting: Analyzed and presented information on business situations, production capabilities, and trends. Contributed to the design and development of new software applications.
• Problem Resolution: Reviewed and recommended solutions to technical problems and procedural issues.
• Supervisory Duties: Conducted interviews, hiring, training, planning, assigning work, performance appraisals, and disciplinary actions. Addressed complaints and resolved problems.
• Training and Mentoring: Instructed new staff on departmental policies and procedures and trained them on protocols.
• Liaison: Coordinated with Managers, Supervisors, and staff from other departments.
• Hands-On Support: Fielded trouble tickets and acted as an escalation point for technology needs and customer service requests.

• Software and Hardware Support: Provided quality support for an international law firm with over 1500 users.
• Help Desk Management: Directed the help desk function and supported technicians with computer-related technology.
• Supervision: Supervised help desk personnel in resolving system-related malfunctions and operational issues.
• User Needs and Liaison: Ensured user needs were met and acted as a liaison with management for system development and maintenance.
• New Systems: Developed and prepared user requirements for new systems.
• Team Oversight: Oversaw the Help Desk team's performance, handling employee issues, training, and daily tasks.
• Major Role in Rollout: Played a significant role in the firm-wide rollout from Windows NT and Lotus Notes R5 to Windows 2000, Outlook, Office XP, and CMS.
• Account Management: Created and maintained user accounts in Windows NT, Lotus Notes, DOCS Open, and ACE database using Secure ID Technology.
• Daily Duties: Provided customer service, telephone support for office applications, and handled help desk operations via Remedy. Distributed second and third level calls to technicians, monitored closure of help desk calls, and maintained the Knowledge Base.
• Training: Instructed new Help Desk and System Technicians in departmental policies and procedures.
• Liaison: Coordinated with Managers, Supervisors, and staff from other departments.
• Loaner Laptop Program: Supported the loaner laptop program, including installation, configuration, and troubleshooting.
• On-Call Support: Provided second level support for software and hardware.
• Documentation: Created and maintained documentation on various procedures and policies.

• Provide administrative and clerical support to attorneys and the litigation team.
• Prepare and manage legal documents, including correspondence, memos, and filings.
• Maintain and organize client files and case records.
• Schedule and coordinate meetings, appointments, and court dates.
• Handle billing, expense reports, and timekeeping.
• Liaise with clients, courts, and other legal professionals.
• Conduct legal research and assist with trial preparation.
• Ensure confidentiality and adherence to legal requirements.