Lisa Karloski
Canby,MN
Summary
Dynamic Program Supervisor at REM Southwest Services with a proven track record in staff training and operational leadership. Successfully reduced employee turnover by fostering a positive work environment while ensuring compliance with state regulations. Skilled in document management and persuasive communication, enhancing team performance and program effectiveness.
Professional with strong experience in overseeing residential programs. Skilled in staff management, crisis intervention, and program development. Known for effective team collaboration and consistently achieving results. Adaptable and dependable, excelling in dynamic environments with focus on client care and operational efficiency.
Overview
13
13
years of professional experience
Work History
Program Supervisor
REM Southwest Services
03.2012 - 05.2025
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Managed program budget responsibly, allocating funds appropriately, keeping the environment stocked with needed supplies and medication
- Reduced employee turnover rate by fostering a positive work environment and showing their value.
- Provided leadership, guidance and support to staff members.
- Coordinated community outings for residents, enriching their lives through social interaction and integration into the local area.
- Ensured compliance with state regulations by maintaining accurate records, conducting internal audits, and participating in external reviews.
- Ensured proper Medical protocols were followed and all medications were in stock and ordered on time.
Assistant Manager
Dollar General
10.2015 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate of Applied Science - Medical Administrative Assistant/Diploma of Coding
Minnesota West Community College
Canby, MN05-2012
GED -
South Salem High
Salem, OR05-1984
Skills
- Staff training
- Staff development
- Document management
- Operational leadership
- Reporting requirements
- Document management skills
- Staff training experience
- Program management
- Standard operating procedures
- Persuasive communication style
- Office administration
- Financial administration
Timeline
Assistant Manager
Dollar General
10.2015 - 04.2016
Program Supervisor
REM Southwest Services
03.2012 - 05.2025
Associate of Applied Science - Medical Administrative Assistant/Diploma of Coding
Minnesota West Community College
GED -
South Salem High
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