Lisa Karr
Franklin,IN
Summary
Results-driven Operations Coach adept at enhancing productivity and efficiency through well-coordinated task management. Specialize in workflow optimization, team leadership, and strategic planning to ensure operational excellence. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to mentor teams towards achieving organizational goals. Committed to fostering an environment of continuous improvement and professional development.
Overview
9
9
years of professional experience
Work History
Asset Protection Operations Coach
Walmart
Indianapolis, IN
01.2021 - Current
- Identified opportunities to enhance operational processes on a regular basis.
- Provided guidance and direction to team members on operational processes.
- Assessed the effectiveness of current systems and procedures, recommending changes as needed.
- Created reports for management regarding operational performance.
- Maintained up-to-date knowledge of industry standards and regulations related to operations.
- Negotiated and managed conflicts between team members and customers with professionalism.
- Facilitated training sessions for team members on new processes or technologies.
Assistant Store Manager
Walmart
Camby, IN
09.2019 - 01.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Department Manager
Walmart
Franklin, Indiana
08.2018 - 09.2019
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Customer Service Supervisor
Walmart
Franklin, IN
09.2015 - 12.2018
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Evaluated and authenticated returns, exchanges and voids.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Science - Secretarial Studies And Office Administration
Ivy Tech Community College of Indiana
Indianapolis, IN12-2015
Skills
- Operational Excellence
- Business process improvement
- Business Analysis
- Operations Management
- Attention to Detail
- In-Depth Research
- Adaptability and Flexibility
- Multitasking
Accomplishments
- Worked along side a group of talented individuals responsible for reducing shrink by 110 bps in one inventory cycle.
- Most improved store Q1/Q2
Timeline
Asset Protection Operations Coach
Walmart
01.2021 - Current
Assistant Store Manager
Walmart
09.2019 - 01.2021
Department Manager
Walmart
08.2018 - 09.2019
Customer Service Supervisor
Walmart
09.2015 - 12.2018
Associate of Science - Secretarial Studies And Office Administration
Ivy Tech Community College of Indiana
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