Lisa Karvelsson
Cypress,Texas
Summary
Residing with three teenage boys has taught me resilience and adaptability, skills I have utilized in learning new business ventures and becoming an entrepreneur with my spouse. My drive to explore and innovate fuels my passion for trying new things and pushing boundaries. With a background in customer service and hospitality, I bring a diverse range of experiences to the table, making me a versatile and adaptable professional in any work environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Server
Crackle Barrel
12.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Assistant Project Manager
VIKING CONTRACTOR SERVICES
01.2017 - 05.2023
- Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.
- Confer with department heads or staff to discuss topics such as contracts, selection of advertising media, or product to be advertised.
Customer Service Representative
PostNet
10.2018 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Associate Product Manager
STATICE PRINT, LLC
10.2014 - 04.2015
- Cut binder boards to specified dimensions, using board shears, hand cutters, or cutting machines.
- Set up or operate machines that perform binding operations, such as pressing, folding, or trimming.
- Review work orders and blueprints to ensure work is performed according to specifications.
- Shovel, sweep, or otherwise clean work areas.
- Perform quality checks on products and parts.
- Package finished products and prepare them for shipment.
Reservations Agent
NOVA FAMILY CAMPGROUND
01.2003 - 09.2005
- Greet and register guests.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Collect payments and record data pertaining to funds and expenditures.
- Show, rent, or assign accommodations.
Housekeeper
ABERDEEN WOODS CONFERENCE CENTER
11.2000 - 10.2003
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
Med. Supervisor and Patient care
ASHLEY GLEN SENIOR LIVING
01.2000 - 05.2003
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
Front Manager
LITTLE BIT OF TEXAS
07.1997 - 04.1999
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
- Compile and balance cash receipts at the end of the day or shift.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
Education
Psychology
Southern New Hampshire University
Hooksett, NH05.2027
High School Diploma -
CITRUS HIGHSCHOOL
Inverness, TX05.1997
Skills
- Business Ownership
- Housekeeping
- Elderly Care
- Medication Supervision
- Alzheimer's Patient Care
- CPR
- First Aid
- Hospitality Services
- Childcare
- Restaurant Services
- Hair Salon Services
- Food safety awareness
- Reliability and punctuality
- Initiative and Self-motivation
- Strong teamwork
- Customer service focus
- Professional appearance
- Cash handling proficiency
- Cross-cultural sensitivity
- Reservation management
- Guest relations
- Problem-solving skills
- Hospitality services
- Problem-solving
- Customer service
- Phone and email etiquette
- Computer skills
- Cash handling
- POS systems
Certification
- SaveServ Food Handler certified
- TABC certified
Timeline
Server
Crackle Barrel
12.2023 - 04.2024
Customer Service Representative
PostNet
10.2018 - 05.2020
Assistant Project Manager
VIKING CONTRACTOR SERVICES
01.2017 - 05.2023
Associate Product Manager
STATICE PRINT, LLC
10.2014 - 04.2015
Reservations Agent
NOVA FAMILY CAMPGROUND
01.2003 - 09.2005
Housekeeper
ABERDEEN WOODS CONFERENCE CENTER
11.2000 - 10.2003
Med. Supervisor and Patient care
ASHLEY GLEN SENIOR LIVING
01.2000 - 05.2003
Front Manager
LITTLE BIT OF TEXAS
07.1997 - 04.1999
High School Diploma -
CITRUS HIGHSCHOOL
Psychology
Southern New Hampshire University
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