Lisa Kautz
Monument,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Coffee Barista
The Till/Children's Hospital
Colorado Springs, CO
11.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americano.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Stand for long periods of time. interacting with customers while taking orders and making drinks.
- Maintained calm demeanor during high-volume periods and special events.
Sales Consultant
Mary Kay
Monument, CO
05.2019 - Current
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Maintained strong customer relations and effective customer service demands.
- Greeted customers , offered assistance and answered questions to build rapport and retention.
- Processed product purchases and payments, coordinating packaging, inventory management, and varying customer requests simultaneously.
- Identified needs customer/guest requests and answered questions to improve satisfaction.
Teacher's Aid
Academy Charter School, The Classical Academy
Castle Rock And Colorado Springs, CO
08.2006 - 08.2016
- Assisted teachers with classroom activities and lesson plans.
- Supported classroom activities, tutoring and reviewing work.
- Provided additional support to students who needed extra help with assignments or projects.
- Prepared instructional materials for use in the classroom.
- Supervised students on field trips and recess for safety and proper behavior in public settings
OFFICE ADMINISTRATOR
Yates Financial Group
Colorado Springs, CO
2012 - 2022
- Identified areas of improvement within existing processes and procedures.
- Developed and maintained relationships with clients to increase sales revenue.
- Created memos, letters and other documents, fostering internal and external communication.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Interacted with customers by phone, email, or in-person to provide information
- Edited documents to improved accuracy of language, flow and readability.
- Coordinated communications, financial processing, registration, recordkeeping,and other administrative functions
- Provided detailed product information to customers, including features, prices, and availability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Journalism
University of Colorado At Boulder
Boulder, COColorado State Licensing
ColoradoSkills
- Strong ability to empathize and show concern
- Excellent phone skills
- Teachable spirit, personable, positive attitude
- Effective written and verbal Communication
- Work well in fast-paced environment
- Professionally conducts walking tours of facilities
- Self-motivated, prioritize projects, detail oriented
- Trained Coffee Barista
Volunteer Work
- Young Life: Committee member: Assisted with fund raising events provide support and guidance to team member, foster collaborate efforts to schedule, host and facilitate events.
- Compassion International : Event and office Volunteer: Collected, arranged, and input information into database system, organized mass mailings, participated in volunteer orientations and training sessions to learn about organization changes and mission updates. Helped at events passing out Compassion child cards to attendees.
Work Experience from 15+ Years
- Medical Office Front Desk receptionist/scheduler, Steadman Hawkins Clinic, Vail, CO
- Destination Management Consultant, Hyatt Beaver Creek, Avon, CO
- Membership Sales Representative, The Denver Athletic Club, Denver, CO
- Administrative Assistant, Sierra Health and Life Insurance Co , Denver, CO
Timeline
Coffee Barista
The Till/Children's Hospital
11.2023 - Current
Sales Consultant
Mary Kay
05.2019 - Current
Teacher's Aid
Academy Charter School, The Classical Academy
08.2006 - 08.2016
OFFICE ADMINISTRATOR
Yates Financial Group
2012 - 2022
Bachelor of Science - Journalism
University of Colorado At Boulder
Colorado State Licensing
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