Lisa Keiser
Rio Rancho,NM
Summary
Experienced Director of Client Services with expertise in Medicare, Medicaid, and Commercial risk adjustment, as well as project management and analytics. Adept at cultivating strategic partnerships and driving process improvements to boost service delivery and revenue. Proven leadership in healthcare, passionate about delivering innovative solutions and meeting company goals utilizing consistent and organized practices. Excels in high-pressure environments, adapting to new challenges to enhance the organization's brand and performance.
Overview
18
18
years of professional experience
Work History
Director, Client Services
Centauri Health Solutions
07.2017 - Current
- Managed a diverse portfolio of clients, ensuring timely delivery of high-quality services tailored to individual needs in Medicare, Medicaid, and Commercial Lines of Business.
- Served as an advocate for clients within the organization, working closely with senior leadership to address any concerns or issues promptly.
- Optimize client-facing reports and KPIs, leveraging data-driven insights to enhance decision-making and streamline operational processes.
- Lead complex client implementations, applying project management best practices to deliver tangible outcomes and exceed client expectations.
- Spearhead client strategies, driving service efficiency and satisfaction.
- Anticipate industry shifts, driving product expansions, strategic planning, and process improvements to maintain competitive edge in healthcare revenue enhancement.
- Spearheaded initiatives aimed at improving operational efficiency within the department through process optimization and resource allocation adjustments.
- Cultivate cross-functional teamwork, mentoring staff and developing individualized leadership plans to boost overall team performance and client satisfaction.
- Established performance metrics for evaluating team success, promoting a culture of accountability among staff members while also recognizing exceptional achievements.
- Actively participated in industry conferences, networking events, and professional development opportunities to stay current on trends relevant to clientele.
Client Executive
Verscend Technologies Inc.
03.2016 - 06.2017
- Built a reputation as a trusted advisor to clients by consistently providing insightful analysis and actionable recommendations in Medicare, Medicaid, and Commercial Lines of Business.
- Established strong partnerships with key stakeholders to ensure successful project outcomes and sustained collaboration.
- Demonstrated excellent problem-solving skills in handling challenging situations that arose in client engagements.
- Assisted in the development of strategic plans for key accounts, driving long-term success and profitability.
- Contributed significantly to the growth of company revenue through upselling existing customers on additional products or services.
- Identified business challenges and presented solutions to challenges.
- Developed and maintained existing client relationship and developed new client relationships.
- Managed a diverse team, promoting inclusive work environment that leveraged individual strengths.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Actively participated in industry conferences, networking events, and professional development opportunities to stay current on trends relevant to clientele.
Client Manager
Verscend Technologies Inc.
11.2014 - 03.2016
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions in Medicare, Medicaid, and Commercial Lines of Business.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Provided comprehensive reports on account performance, offering insight into areas of improvement and potential growth opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Actively participated in industry conferences, networking events, and professional development opportunities to stay current on trends relevant to clientele.
Senior HCC Financial Data and Reporting Analyst
Presbyterian Health Plan
10.2010 - 11.2014
- Developed expertise in Medicare allowing for quick identification of discrepancies or potential issues within claims or medical record coded data.
- Developed comprehensive reports to support data-driven decision-making.
- Reduced errors in Medicare claims submissions through meticulous attention to detail and thorough review processes.
- Analyzed complex datasets to streamline reporting processes.
- Improved data accuracy by implementing quality control measures.
- Supported management by delivering customized reports for strategic initiatives.
- Ensured compliance with data governance standards by maintaining accurate records.
- Supervised department staff and oversaw daily operations.
- Assisted management with process improvement initiatives that led to increased departmental efficiency and accuracy levels.
- Liaised with other departments to ensure accurate and timely information exchange, facilitating seamless claim submissions.
- Identified trends in CMS rejections and developed strategies to address them, resulting in fewer rejected RAPS, EDPS & PDE submissions.
- Maintained up-to-date knowledge on changing Medicare requirements and guidelines, ensuring full compliance at all times.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Budget Analyst
Second Judicial District Court
06.2007 - 10.2010
- Evaluated procurement needs and projected expenditures.
- Improved financial efficiency by analyzing budgetary data and identifying areas for cost reduction.
- Facilitated cross-department communication to ensure consistent understanding of budgetary goals and constraints.
- Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.
- Achieved successful audit results through diligent record-keeping and strict adherence to internal controls.
- Collaborated with management teams to establish realistic budgets that support organizational growth objectives.
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Review and manage contracts for State/Federal Courts and State Administrative Office of Courts
- Work effectively with various statewide courts and agencies to ensure responses to budget questions and/or requests are submitted in a timely manner to ensure budget submissions meet legislative regulations.
- Testify before legislative committees; track and analyze fiscal impact on legislative bills; make presentations to various groups within the court/judicial entity and/or legislative committees.
- Implemented process improvements that streamlined workflows and reduced the time required for monthly budget reconciliations.
- Provided training and guidance to staff, fostering a collaborative work environment conducive to professional development.
Education
Doctor of Health Administration -
Capella University
Master of Health Administration -
Capella University
09-2013
Bachelor of Business Administration -
University of New Mexico
12-2002
Skills
- Medicare, Medicaid, and Commercial Risk Adjustment
- HEDIS compliance
- Star ratings
- Health plan operations
- Customer satisfaction
- Staff development
- Clear communication skills
- Analytics and problem resolution
- Lean Six Sigma Green Belt
Timeline
Director, Client Services
Centauri Health Solutions
07.2017 - Current
Client Executive
Verscend Technologies Inc.
03.2016 - 06.2017
Client Manager
Verscend Technologies Inc.
11.2014 - 03.2016
Senior HCC Financial Data and Reporting Analyst
Presbyterian Health Plan
10.2010 - 11.2014
Budget Analyst
Second Judicial District Court
06.2007 - 10.2010
Doctor of Health Administration -
Capella University
Master of Health Administration -
Capella University
Bachelor of Business Administration -
University of New Mexico
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