Lisa Keisman
South Paris,ME
Summary
Experienced professional leader passionate about team building, enriching, and empowering success in others. Adept at customer relations and cultivating relationships. Utilizes strong decision-making skills to drive a positive impact on company success. Dedicated to implementing necessary changes and fostering morale-building techniques to enhance employee engagement, consistently surpassing performance missions, objectives, and goals.
Overview
30
30
years of professional experience
Work History
General Manager
Atria Senior Living
04.2023 - Current
- Lead a diverse team of professionals, fostering a positive work culture with high employee and resident satisfaction.
- Implement changing strategies to increase sales and maintain occupancy.
- Monitor financial performance, meet budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Continuous coaching and mentoring team leaders on management principles, industry practices, company protocols, standards and expectations.
- Increased community NOI over 60% by spearheading a high performance, goal oriented team.
- Recruited, hired, and maintain a high quality team, working to establish impactful and insightful vision for the community.
General Manager
Old Saco Inn
01.2021 - 04.2023
- Formulated and implemented policies and procedures to streamline operations.
- Drove successful execution of numerous large-scale events/promotions.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Food and Beverage Manager
Point Sebago Resort
03.2018 - 11.2021
- Streamlined operations through regular review of processes and implementation of best practices.
- Oversaw selection, ordering, inventory controls of all food, wine, beer and alcohol for resort.
- Navigated through all State and Federal mandates of COVID-19 regulations for the food service industry.
- Maintained solid, efficient, and highly productive team of sixty for two consecutive years- through a global pandemic.
- Maintained professional composure and led fast-paced, high-volume food and beverage multi-versatile venue operation.
General Manager
Dunkin Donuts
08.2016 - 01.2018
- Managed store budget, employee reviews, training, schedules, and forecasting.
- Championed continuous improvement initiatives that enhanced operational performance.
- Hiring and training a team of entry-level team members to be proud of their achievements.
Events Coordinator/Manager
Crazy8's - Bar & Billiards
01.2012 - 01.2016
- Developed creative events that generated interest and boosted attendance and profits.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Spearheaded fundraising events that exceeded financial goals through effective donor engagement initiatives.
Owner/Operator
LisAnna's Hair & Body Works Studio
09.1994 - 05.2012
- Owned/Operated day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Skills
- Emotionally intelligent
- Empathetic problem solver
- Exceptional interpersonal communication
- Sales expertise
- Customer Relationship Management
- Performance Improvement
- Strategic Planning
- Facility Management
- Interpersonal Skills
- Operations Oversight
- Change Implementation
- Leadership
Minimal qualifications
- Extensive experience in leading, team building, and empowering.
- Great people skills, and positive attitude.
- Exceptional communication skills; written, verbal and public speaking.
- Computer Skills; Office- Word, Excel, Powerpoint, POS systems.
- Professional composure under extreme stress.
- Reliable leadership; lead by example.
- Operations/production oversight.
- Critical thinker and problem solver.
- Sales leadership experience.
- ServSafe Manager Certified.
Experience
- Hospitality/Food and Beverage Senior Leadership
- Non-Profit Organization Development
- Sales Leadership
- Youth Coach/Mentor
- Natural Light Photographer
- Business Ownership
Timeline
General Manager
Atria Senior Living
04.2023 - Current
General Manager
Old Saco Inn
01.2021 - 04.2023
Food and Beverage Manager
Point Sebago Resort
03.2018 - 11.2021
General Manager
Dunkin Donuts
08.2016 - 01.2018
Events Coordinator/Manager
Crazy8's - Bar & Billiards
01.2012 - 01.2016
Owner/Operator
LisAnna's Hair & Body Works Studio
09.1994 - 05.2012