Years of experience
Lisa Keller
Kissimmee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
20
20
Work History
Shift Manager
Firehouse Subs
216 NorthWood Land Bl, FL
12.2019 - 12.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new team members on food safety and service standards.
- Managed to maintain proper stock and minimize waste.
- Resolved customer complaints promptly to enhance guest experiences.
- Implemented promotional strategies to drive sales during peak hours.
- Maintained cleanliness and organization of the kitchen and dining area.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Taught staff upselling techniques to meet revenue targets.
- Maintained cleanliness and organization of work area.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Researched out-of-stock items to find additional inventory in other store locations.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Closing and clean store to lock up and doing deposit
- Going to the bank to put the deposit in the bank for the store
- Getting ready for a inspection
- Sometimes a opener
- Doing catering order making subs or salads and getting drinks
- Making subs all day and all night and salads and prep
- Doing dishes
- Passing out food to the customers I have a positive attitude and I'm friendly very respectful work well with people and others
- I'm a very independent woman
- Good at Training people
Crew Trainer
McDonald's
South WoodLand Blvd Deland, FL
05.2020 - 08.2024
- Trained new crew members on food safety and service standards.
- Assisted in daily operations to ensure efficient workflow during peak hours.
- Monitored staff performance and provided constructive feedback for improvement.
- Ensured compliance with health regulations and cleanliness standards in the kitchen.
- Facilitated team meetings to discuss best practices and improve communication.
- Implemented training programs to enhance team skills and service delivery.
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Encouraged open communication between trainees and management throughout the learning process.
- Created and offered additional materials to enhance training.
- Selected and assigned instructors to conduct training.
- Supervised, evaluated or referred instructors to skill development classes.
- Explained goals and expectations required of trainees.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Facilitated conflict resolution exercises to promote a positive work environment.
- Utilized feedback to continuously improve training methods and content.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Maintained detailed records of training sessions and participant progress.
- Monitored employee progress, offering constructive feedback for improvement.
- Assessed trainee competencies, certifying those ready for customer interaction.
- Implemented updates in training programs to align with company standards.
- Evaluated the effectiveness of training programs, making adjustments as necessary.
- Acted as a liaison between crew members and management, facilitating open communication.
- Organized team building activities to foster a positive work environment among crew members.
- Administered tests at the end of each module to evaluate understanding of topics covered.
- Delivered group and individual needs-based training to personnel.
- Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Planned and delegated group and individual work assignments to trainees.
- Documented performance, safety and customer service needs to improve operations.
- Assisted management in developing strategies to improve customer service standards.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Ensured that all safety protocols were followed during training sessions.
- Making sure training the new people to make sure things are stock
- Taking drive-thru orders and making burgers and fries cleaning the grills and fryers and doing dishes but also training people while multitasking
D'Oro pizza
Team member
7174 Harmony Square South Harmony 34773, FL
03.2012 - 12.2018
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Slicing cheese and prep food for the pizza and for other food as well and making dough
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Making pizza and salad and subs and wings and making sauce
Education
Harmony High School
Harmony Square South Harmony 34773, FlSkills
- Customer service
- Pizza preparation
- Food safety
- Cooking techniques
- Quality assurances
- Attention to detail
- Effective communication
- Verbal communication
- Training & Development
- Multitasking Abilities
- Friendly, positive attitude
- Critical thinking
- Computer skills
- Flexible and adaptable and Organization
- Calm under pressure
- Multitasking
- Adaptability in service
- Team collaboration
- Payment processing
- Sales strategies
- Punctual and reliable
- Safety compliance
- Flexible schedule
- Shift leadership
- Training and mentoring
- Handling customer complaints
- Employee training
- Mentoring and coaching
- Workplace safety
- Opening and closing procedures
- Staff motivation
- Cash handling
- Relationship building
- Accurate money handling
- Energetic and enthusiastic
- Shift checklists
- Team development
- Team building
Affiliations
- Riding bike
- Going on roller skating
- Surfing
- Swimming
- Walking in forest and trails
- Going running
- Go karting
- Shopping
- Playing games
- Doing my arts and painting
- Hanging out with friends and family
- Listening to music
References
References available upon request.
Timeline
Crew Trainer
McDonald's
05.2020 - 08.2024
Shift Manager
Firehouse Subs
12.2019 - 12.2025
D'Oro pizza
Team member
03.2012 - 12.2018
Harmony High School