LISA KELLEY

Got it — same words, just made fluid and consistent, with bullets at the start of each line:

• Direct operational management of title and closing vendors across various client portfolios, ensuring achieved compliance goals through adherence to regulatory requirements.
• Evaluate service levels to ensure alignment with expectations and guarantee adherence to turnaround times for optimal workflow efficiency.
• Establish and share closing and title performance scorecards to assess vendor quality metrics and cycle times.
• Achieve significant reduction in defect rates by implementing strict quality controls, optimizing time allocation for projects, and maintaining high standards of SLA compliance.
• Function as executive escalation point for addressing closing delays, defects, and client issues, ensuring prompt resolution.
• Lead interdepartmental conflict resolution to support operational efficiency.
• Supervise closing workflows for strategic client portfolios, guaranteeing accuracy, regulatory compliance, and punctual execution.
• Direct internal title orders and disbursements, maintaining funding accuracy and strict adherence to customer and regulatory guidelines.
• Analyze closing pipeline volume, aging, cycle times, and vendor performance trends, and generate insightful reports for leadership and clients.

If you want it even closer to the original phrasing (or more resume-punchy), I can tweak it one more notch.

• Provide oversight for 1200+ real estate agents which has resulted in increased organizational growth month over month
• Net increase of 495 agents added to the organization during tenure
• Responsible for team meetings and individual coaching sessions to maximize team performance
• Managed media creation via multiple communication channels and platforms
• Produced real estate podcasts including booking, content coordination and final content placement
• Oversight of real estate agent onboarding operationally
• One of the world’s fastest-growing real estate brokerages. Breaking boundaries through a unique cloud-based model and a global community of agents, brokers, leadership, and partners.

• Managed 125-200 properties while overseeing agency placement, BPOs, appraisals, preservation, and maintenance of all assets
• Audited, reviewed, and analyzed BPO-recommended values based on sold and listed comparable data, market data, original appraisals, and BPO agent narratives for accuracy and quality
• Assisted management team on establishing and reconciling property values using discounted cash flow, sales comparables, appraisals, broker opinions, and more
• Premier online asset management company offering consumers a one-stop shop for the entire real estate experience, first in the industry

• Provides oversight on three servicers which has resulted in increased net proceeds month over month and created processes minimizing risks for Goldman Sachs Bank
• Tracks day to day processes & created process improvements for all servicers
• Portfolio included a monthly average of 750 properties under contract at any given time. Average 500 closings per month which increased month over month for all three servicers
• Weekly status calls with all servicers
• Leading global investment banking and securities firm with principal business lines in Investment Banking, Trading and Principal Investments and Asset Management and Securities Services

• Managed a team of closers averaging 1300 closings per month
• Portfolio in closing averaged 1700 properties at any given time
• Responsible for creating closing documents, process & procedure and best practices
• Responsible for VA annual audit which was one of the best in VA’s history
• Directed process & procedure updates for the client
• Responsible for development of the proprietary system (VRMS) that is the VA’s system of record
• Worked daily and monthly reports with the client to ensure timely closing of assets in VA’s system and VRM’s system
• Lead a diverse and high-performing vendor network to ensure effective communication, policy compliance, and performance accountability.
• Implemented department, corporate, and team initiatives targeting improvements in processes, operational effectiveness, cost reduction, and team problem-solving.
• Received the Margaret Murray award in Q1 of 2013. Award received for start-up work for the VA account for the first quarter of 2013. Received Operations Manager of the Quarter for Q1 in 2014.
• Leading real estate asset management company focused on helping financial institutions adapt and excel in a changing marketplace.

• Audited, reviewed and analyzed broker submitted repair bids exceeding $2,000.00 and less than $10,000.00 for Freddie Mac client files in the Northeast territory
• Worked hand in hand with the Freddie Mac repair VP on files exceeding $10,000.00 to include recommendations and backup to support requests
• Exceeded all metrics for timeline and efficiency with -0- quality control findings as Repair Specialist.
• Leading real estate asset management company focused on helping financial institutions adapt and excel in a changing marketplace.