Lisa Kelsey
The Bronx,NY
Summary
Proven to enhance customer satisfaction and team efficiency, my tenure at Amada Senior Care showcased my ability to multitask and maintain a positive attitude under pressure. Skilled in problem-solving and leveraging computer skills, I contributed to improved service delivery and operational success, embodying teamwork and attention to detail without exceeding a 55-word limit.
I am a self-motivated individual who put my all in whatever work area I’m placed. I exceed work expectations because I only strive to work for the best.
Overview
13
13
years of professional experience
Work History
Care Giver
Amada Senior Care
10.2021 - 08.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Cleaner
HFY
05.2014 - 08.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided assistance to other staff members with cleaning of difficult areas.
Food Runner/Hostess/Busser/Caterer
Ocean Side Grille
05.2014 - 08.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Assisted in training new food runners, improving team efficiency and service quality.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Enhanced dining experience for patrons by promptly delivering food orders from kitchen to tables.
- Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
- Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
- Assisted with bussing tables and cleaning up spills.
- Addressed customer complaints and inquiries to verify satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Arranged tables and chairs for special occasions and events.
- Established rapport with customers by providing friendly and attentive service.
- Greeted customers and provided menus upon arrival to dining room.
- Monitored dining room and bar areas for signs of overcrowding.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Advised customers about special offerings and menu items to help drive sales.
Houskeeping
Grand Real Estate Manager
06.2011 - 08.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Automatic Sales Clerk/Assistant Manager
Gold Plus Auto
05.2009 - 05.2011
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Streamlined order fulfillment processes resulting in reduced wait times for customers, leading to higher satisfaction rates and increased sales.
- Maximized profitability by implementing strategic pricing strategies and promotional campaigns.
- Resolved customer issues efficiently, fostering goodwill and promoting positive brand reputation.
- Boosted sales by effectively displaying merchandise and optimizing store layout.
- Contributed to store success by assisting in the hiring, training, and mentoring of new employees.
- Monitored competitor activity closely to identify trends or opportunities for driving further growth within the market share.
Education
Bachelor Of Education - Primary Education
Mico University
Kingston, Jamaica05.2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Attention to Detail
- Organizational Skills
- Computer Skills
- Calm Under Pressure
Timeline
Care Giver
Amada Senior Care
10.2021 - 08.2022
Cleaner
HFY
05.2014 - 08.2022
Food Runner/Hostess/Busser/Caterer
Ocean Side Grille
05.2014 - 08.2022
Houskeeping
Grand Real Estate Manager
06.2011 - 08.2013
Automatic Sales Clerk/Assistant Manager
Gold Plus Auto
05.2009 - 05.2011
Bachelor Of Education - Primary Education
Mico University
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