Summary
Overview
Work History
Education
Skills
Timeline
Generic

LISA KEMPER

Galivants Ferry,SC

Summary

Adept at leveraging Mechanical Knowledge and Customer Service excellence, I significantly enhanced operational efficiency and customer satisfaction Skilled in Installation and Repair, my proactive approach and attention to detail consistently exceeded company benchmarks, contributing to a culture of safety and high-quality service delivery. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

Technician,Installation

Mechanical Systems Technology
12.2023 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Installation Technician, Service Technichian, Sale

Kwik Services
03.2020 - 11.2023
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
  • Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
  • Established and maintained effective working relationships with vendors and contractors to support operations.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
  • Received positive feedback from clients for exceptional problem-solving skills during challenging installations.

Installation Technician Warehouse Manager Parts Ma

One Hour
06.2005 - 01.2019
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Established and maintained effective working relationships with vendors and contractors to support operations.
  • Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
  • Streamlined workflow for faster job completion through effective communication with team members.
  • Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
  • Achieved high customer satisfaction ratings, consistently exceeding company benchmarks through quality service.
  • Enhanced operational efficiency by developing comprehensive inventory management system for installation supplies.
  • Reached out to clients post-installation to gather feedback and offer additional support, reinforcing customer loyalty.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Education

GED -

Gettysburg Area High School
Gettysburg, PA

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Power Tools and Equipment
  • Installation and Repair
  • Written/Verbal Communication
  • Mechanical Knowledge
  • Preventive Maintenance
  • Work Planning and Prioritization
  • Customer interaction
  • Equipment Repair
  • Deadline-oriented

Timeline

Technician,Installation

Mechanical Systems Technology
12.2023 - Current

Installation Technician, Service Technichian, Sale

Kwik Services
03.2020 - 11.2023

Installation Technician Warehouse Manager Parts Ma

One Hour
06.2005 - 01.2019

GED -

Gettysburg Area High School

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LISA KEMPER