Lisa Kendall
Townsend,MA
Summary
14 Years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing a solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with a strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background-matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
I'm confident that the skills and background that have been learned over the years would be a good match for this position. Looking forward to hearing from you.
Overview
37
37
years of professional experience
Work History
Hannaford To-Go Operations Manager
Hannaford Supermarket
11.2009 - 05.2023
- Manage all operational and technical aspects of Hannaford-to-Go Department
- Maintain daily, weekly, and monthly reports, create weekly work schedules, write and deliver all yearly performance reviews, interview, hire, train all new HTG associates, write 45/90 day reviews, role model, provide support and knowledge to staff and identify their strengths and weaknesses and build upon that
- Maintain excellent relationships with Hannaford-to-Go customers and manage all questions, issues, or problems customers may have
- Build relationships with staff, manage, coach, give feedback as opportunity to bring knowledge and training to associates, motivate and communicate effectively with staff to develop excellent working relationships
- Demonstrate and expect teamwork, respect for others, open communication, building people up instead of drama, and great work ethic.
Assistant Deli Manager
Hannaford
11.2009 - 05.2023
- 11+ years experience working and running deli department, responsible for creating weekly department schedules, reviewing all reports, ordering all product
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Increased sales 28% through suggestive selling of promotional items.
- Oversee all deli associates, approve deli payroll, created innovative ways to communicate to all associates
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Managed deli department during 2020-2021, in Deli Managers absence, thru first full year of COVID
- Created alternatives to how tasks were performed during COVID to keep associates safe while still delivering excellent customer service
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
Payroll Administrator
Hannaford Supermarket
11.2009 - 05.2023
- Payroll Administrator for 14 years in addition to other Roles at Hannaford
- Perform interviews, hiring, orientations, onboarding, help with online training
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Focus on being approachable, open, and easy to talk to, I'm very good at listening, help guide associates that have questions, explain processes and next steps, uphold all confidentiality with associates and Management, be example and role model.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Submitted reports on payroll activities.
Full Time Stay at Home Mom With 3 Daughters
Work From Home
09.2000 - 11.2009
- Stay-at-Home Mom to three daughters for 9 years.
- Established daily routines and performed age appropriate based learning to increase their knowledge prior to Kindergarten.
- Used sign language fluently, when my twins were behind in their speech due to being born premature.
Executive Secretary
Digital Federal Credit Union
06.1989 - 10.2000
- Handled confidential information in professional manner.
- Answered high volume phone calls and email inquiries.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Coordinated travel arrangements and bookings for executive staff.
- Organized and updated schedules for executives.
- Collated and distributed agendas and minutes for all executive meetings.
- Handled incoming and outgoing mail, email and faxes.
- Took notes and dictation at meetings.
- Wrote reports, executive summaries and newsletters.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
Medical Assistant
Dr. Stephen J. Neustat (Retired)
06.1986 - 06.1989
- Check patients in, schedule future appointments, scheduling tests and procedures at Emerson Hospital for patients, scheduled future appointments, processed insurance information, processed billing statements, got charts ready, filed paperwork and appointment notes, and answered two line phone
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Education
Associate's Degree - Medical Assisting
Middlesex Community College
Bedford, MA06.1986
Skills
- Attention to Detail
- Communication skills
- Trouble Shooting
- Time Management
- Inventory Management
- Performance Management
- Payroll Administration
- Conflict Resolution
- Work Flow Planning and Prioritizing
- Collaboration and Teamwork
- Coaching and Mentoring
- Recruitment and Hiring
- Problem-Solving
Timeline
Assistant Deli Manager
Hannaford
11.2009 - 05.2023
Payroll Administrator
Hannaford Supermarket
11.2009 - 05.2023
Hannaford To-Go Operations Manager
Hannaford Supermarket
11.2009 - 05.2023
Full Time Stay at Home Mom With 3 Daughters
Work From Home
09.2000 - 11.2009
Executive Secretary
Digital Federal Credit Union
06.1989 - 10.2000
Medical Assistant
Dr. Stephen J. Neustat (Retired)
06.1986 - 06.1989
Associate's Degree - Medical Assisting
Middlesex Community College
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