Hi, I’m
Lisa Kennedy
Regional Manager/Regional Director/Training Director
Baytown,TX
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
years of professional experience
Work History
Better World
Regional Supervisor
08.2022 - Current
Job overview
- Responsible for 7 assets ranging from value add, repositioning and lease-up.
- Boosted team performance by developing customer service training materials and conducting service training.
- Monitored workflow to improve employee time management and increase productivity.
- Oversaw initiatives to drive success in revenue, customer acquisition, and cost-reduction objectives.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Directed training, promotions, and employee motivation to minimize turnover and maximize productivity.
- Implemented, updated, and enforced company policies for standardized operations.
- I have achieved results by working with staff to meet established targets.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Wan Bridge/TBD Management
Regional Manager/Regional Director/Training Director
10.2020 - 08.2022
Job overview
- Responsible for creating the structure, KPIs, and training manual for onsite team members for TBD Management within the Build to Rent platform.
- Responsible for the overall management and success of seven new communities, three in lease-up and two stabilized with a staff of 7 direct reports.
- Responsible for creating support roles based on Build to Rent and Multifamily combined.
- Participated in implanting Yardi/CRM Flex/Elevate.
- Creating training plans, modules, and onboarding.
- Supported the accounting and operations department in leadership and training support.
- Created the branding and implemented it on all online platforms.
- Implemented Yardi/CRM Flex/Elevate with operations and accounting teams. Creates and implements social media and reputation management to drive leasing and company profiles.
- Created and implemented Resident Retention/Renewal Program to control expenses and reduce vacancy.
- Launch seven new projects and implement a new property launch process to drive success.
- Created scopes of work for all positions within TBD Management.
- Created and supported the budget templates and process, and developed and implemented training plans and modules for all Leasing/Management positions.
- Cross-trained existing employees to maximize team agility and performance.
- Established employee performance goals and provided feedback on methods for reaching those milestones.
- Recruited, interviewed, and hired employees.
- Implemented and mentoring program to promote positive feedback and engagement from employees and internal/external customers.
- Onboarded new employees with training and new hire documentation.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion
Marquette Management; COVID Lay Off
Regional Manager
01.2020 - 09.2020
Job overview
- Responsible for operational oversight of 5 Class A properties in Houston, Plano, and Indiana. Responsible for enforcing current company policies and procedures. Developed and implemented aggressive marketing action-driven plans, driving demographic and implemented effective pricing strategies. Trained and coached team members to improve management skills, which resulted in increased property performance as a portfolio.
Northwest Commercial Real Estate investments/Northwest Apartments
Managing Director
10.2016 - 11.2019
Job overview
- Responsible for 82 buildings throughout Capitol Hill, Queen Anne, and Fremont, with a staff of 50 employees ranging from On-site Resident Managers, Leasing Specialists, Resident Accountants, Facilities, Marketing, and Training.
- Delivered a new development in Edmonds, WA
- Created and implemented the first MFTE Program in Edmonds, WA for The Village at Westgate, successfully leased up in 6 weeks.
- Transition the company from a manual process with no protocols to paperless with structure in our processes and procedures.
- Increased cash collections by 42%
- Decreased operational expenses by 32% due to an entire structural platform change.
- Completed an entire rebranding of the company internally and externally.
- Developed and implements a training department.
- Implemented social media and Reputation Management to drive leasing and company branding Implemented LEM/Resident Retention Program to control expenses and reduce vacancy.
- Maintained 95% or higher in occupancy for 18 months consecutive months.
- Piloted cross-departmental projects to achieve successful delivery of new initiatives.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Assisted in recruiting, hiring, and training team members.
- Raised property accuracy and accountability by creating a new automated tracking method.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored and coordinated workflows to optimize resources.
- Trained new employees on proper protocols and customer service standards
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow
Trinity Property Consultants
Regional Manager
06.2015 - 07.2016
Job overview
- Transitioning 9 assets for sale from class A to C products.
- Managing staff with 9 direct reports, overseeing all aspects of driving traffic, implementing marketing strategies, reputation management, and social media all within company guidelines and strategies.
- Implemented customer service development plans for long-term resident retention.
- Recruited, trained, and coached team members to improve management skills, which resulted in increased property performance.
- Successfully refined and implemented new projects by conducting operational assessments to identify areas of growth and opportunity. Repositioned property demographics and reputation to create rental growth and control expenses, which resulted in increased NOI and investor distributions.
- Duties also but are not limited to forecasting monthly, income projections, and annual budgets and reviewing property financial reports for areas of improvement.
- Responsible for resident relations and ensuring exceptional customer service to all internal and external customers.
Steadfast Management
Regional Manager
08.2013 - 06.2015
Job overview
- Responsible for transitioning 9 assets, 1326-unit property from sale.
- Stabilizing, and implanting an aggressive value-add program. Implemented customer service development plans for short- and long-term resident retention.
- Recruited, trained, and coached team members to improve management skills, which resulted in increased property performance as a portfolio. Successfully refined and implemented new projects by conducting operational assessments to identify areas of growth and opportunity.
- Repositioned property, and community reputation to create rental growth and control expenses, which resulted in increased NOI and investor distributions.
- Duties also but are not limited to forecasting monthly, income projections, and annual budgets and reviewing property financial reports for areas of improvement.
- Responsible for resident relations and ensuring exceptional customer service to all internal and external customers.
- Increased NOI year over year by 25%.
- Increased cash collection by 35%.
- Successfully managed an eight million renovation project.
- Managing occupancy 2% above budgeted expectations.
Cres Management
Regional Property Supervisor
01.2012 - 04.2013
Job overview
- Responsible for operational oversight of turning around a distressed portfolio of 1721 units.
- Responsible for successfully implementing and enforcing current company policies and procedures.
- Developed and implemented aggressive marketing action-driven plans, driving demographic and implemented effective pricing strategies based on availability.
- Implemented service development plans for short- and long-term resident retention.
- Recruited, trained, and coached team members to improve management skills, which resulted in increased property performance as a portfolio.
- Increased Cash Collections by 17%
- Decreased Expenses by 30% in variance line item by creating buying power within the portfolio
- Successfully increased occupancy from 76% to 95% in various markets, including Katy, Clear Lake, and Southwest Areas.
- Increased NOI by 50%. YOY
Greystar Management Services
Regional Property Manager
06.2008 - 01.2012
Job overview
- Responsible for the operational oversight of 4,500 units in Houston, with 11 direct reports at one time.
- Responsible for growing client relations from 4 REO Assets to 13 over a 2-year period.
- Repositioned property demographics, property reputation, rental growth, and expense management.
- Successfully sold 8 assets repositions from foreclosure.
- Duties included forecasting monthly activities, preparing annual budgets, and reviewing property financial reports for areas of improvement.
- Recruited, hired, trained, motivated, counseled, redirected, and terminated employees.
- Evaluated 360 reviews on employee performance. Analyzed the markets, and driving demographics, and implemented effective pricing strategies based on availability. Responsible for resident relations, problem-solving, and retention.
- Increased Cash Collections year over year by 33%.
- Increased Management Fees from 34k to 53k year over year.
- Successfully increased occupancies from 35% to 95% in various markets, including Katy, Clear Lake, and Southwest Areas.
- Effectively managed A+ to D products in all areas from property condition, life safety, income growth, and value adds to turn the assets around to sell with a return for the Servicer/Client.
- Trained and promoted 8 Property Managers, and 12 Maintenance Positions.
- Received National Growth Award for 2010.
- Work within the origination on National Committees such as Shop Reports, Utility Management, and Onboarding
- Maintained less than 3% delinquency by creating and implementing strong collection procedures.
- Extremely involved in HAA
- ACES Committee
- Assisted 3 Property Managers in CAMs Designations.
- Involved in School Drives, Food Drives, and Toys for Tots, raised $6,500 in St. Jude's Foundations, and promoted the local chambers and ISDs for long-term marketing and community outreach.
- Top Recruiter for HAA, Go Getters 2010.
CNC INVESTMENTS
Regional Supervisor
01.2006 - 06.2008
Job overview
- Responsible for the operational oversight of 2,558 units, with 8 direct reports.
- Stabilizing A+ assets in Austin Texas, units totaling 2,058.
- Duties include forecasting monthly activities, preparing annual budgets, and reviewing property financial reports for areas of improvement.
- Recruited, hired, trained, motivated, counseled, redirected, and terminated employees.
- Evaluated 360 reviews on employee performance.
- Analyzed market trends, and driving demographics, and implemented effective pricing strategies based on availability.
- Responsible for resident relations, problem-solving, and retention.
- Implemented turn-over vacancy timeline charts in conjunction with Lease Expiration Management.
- Increased Cash Collections by 18% in my Austin Portfolio in 2007.
- Generated 9% growth in Other Income by implementing Concierges Service Program focused on lifestyle.
- Created Preferred Employer's Program and Dynamic Marketing Plans that directly targeted qualified clientele under our strict rental criteria resulting in a 30% increase in closing ratios.
- Increased renewals by 40% by implementing a proactive maintenance program
NOLAN REAL ESTATE SERVICES
S.W. Regional Marketing Director
12.2004 - 01.2006
Job overview
- Responsible for all aspects of marketing and training of 23 assets.
- Organized special marketing functions targeting area businesses, resident relations, and Property Management teams.
- Created and implemented quarterly marketing plans, marketing reports, and budgets.
- Provided long-range strategic planning, coordinated marketing for all new acquisitions, public relations, counseling, and guidance.
- Completed Market Analyzes to determine Value Add for Due Diligence.
- Increased occupancies by 6-12% within the portfolio.
- Implemented Travel Nurses, Hometown Heroes, and Veterans Programs within the region.
- Implemented and enforced Grace Hill.
- Managed, shop reports, and trained and mentored team members.
Increased Traffic in the region by 48%.
Education
Texas Apartment Association Houston, TX
Designation from CAPS
MTI College of Business And TechnologyHouston, TX
Associate of Science from Computer Science
Skills
- Microsoft Products - Expert
- Google Products - Expert
- Operational Standards
- Customer Rapport
- Operational Efficiency
- Key Performance Indicators (KPIs)
- Project Management
- Financial Management
- Performance Metrics Analysis
- Compliance Requirements
- Contract Management
- Market Conditions
- Customer Service Standards
- Motivational Leadership
- Training and Development
- Digital Marketing
- Human Resources
- P/L Management
- Operations Management
- Renovations, Repositions and Lease Up
- Streamlining
- Team Building
- Time Management
- Yardi/CRMQ
- Resman
- AppFolio
- Knock
- G5
- Utility Management
Additional Insight
LinkedIn Profile:
linkedin.com/in/lisa-kennedy-caps-aa553a22
Awards:
Greystar, Growth Award
Wan Bridge/TBD Management, Growth Award
Languages
- English
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Supervisor
Better World
08.2022 - Current
Regional Manager/Regional Director/Training Director
Wan Bridge/TBD Management
10.2020 - 08.2022
Regional Manager
Marquette Management; COVID Lay Off
01.2020 - 09.2020
Managing Director
Northwest Commercial Real Estate investments/Northwest Apartments
10.2016 - 11.2019
Regional Manager
Trinity Property Consultants
06.2015 - 07.2016
Regional Manager
Steadfast Management
08.2013 - 06.2015
Regional Property Supervisor
Cres Management
01.2012 - 04.2013
Regional Property Manager
Greystar Management Services
06.2008 - 01.2012
Regional Supervisor
CNC INVESTMENTS
01.2006 - 06.2008
S.W. Regional Marketing Director
NOLAN REAL ESTATE SERVICES
12.2004 - 01.2006
Texas Apartment Association
Designation from CAPS
MTI College of Business And Technology
Associate of Science from Computer Science