Lisa Kennedy
Fort Lauderdale,FL
Summary
Driven by a passion for customer satisfaction and a knack for team management, I excelled at The Atlantic Hotel And Spa, boosting revenue through strategic improvements and fostering a positive work environment. My expertise in staff scheduling and complaint resolution, coupled with a commitment to business operations, has consistently enhanced dining experiences and operational efficiency.
Strong leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Hotel/Restaurant Manager
The Atlantic Hotel And Spa
05.2019 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Pastry Chef
Beauty And The Feast
01.2016 - 06.2019
- Established a strong rapport with fellow chefs and kitchen staff, fostering teamwork and open communication to ensure seamless execution of daily operations.
- Collaborated with the culinary team to develop innovative dessert menus, resulting in increased sales and repeat customers.
- Participated in industry conferences or workshops to stay current on new trends, techniques, and ingredients in the world of pastry.
- Mentored junior pastry chefs, sharing expertise and fostering professional growth within the team.
- Assisted in budget planning for the pastry department by forecasting ingredient needs and monitoring expenses closely throughout each fiscal quarter.
- Designed custom desserts for special events such as weddings, anniversaries, and corporate functions, exceeding client expectations and generating positive word-of-mouth referrals.
- Managed inventory of ingredients and supplies, ensuring optimal freshness while minimizing costs.
- Developed seasonal dessert offerings that incorporated fresh, locally-sourced ingredients, supporting sustainability efforts and showcasing regional flavors.
Server Trainer
Shooters Waterfront Cafe
01.2014 - 01.2015
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Corporate Server Trainer
Champps Americana
02.2008 - 01.2014
- Facilitated open communication channels between management and serving staff, leading to increased collaboration on important decisions affecting restaurant operations.
- Evaluated server performance regularly, identifying strengths and areas of improvement through constructive analysis of their work habits.
- Boosted teamwork among servers through facilitating regular team-building exercises and group discussions.
- Increased sales revenue by teaching effective upselling techniques to the server team.
- Optimized overall dining experience for guests through oversight of server adherence to proper etiquette guidelines.
Education
Bachelor of Arts - Graphic Design/Business Management
Florida Atlantic University
05.2007
Associate of Arts - Business Administration And Management
Mohawk Vally Community College
Utica, NY05.2005
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Organization and prioritization
- Complaint resolution
- Staff Scheduling
Timeline
Hotel/Restaurant Manager
The Atlantic Hotel And Spa
05.2019 - Current
Pastry Chef
Beauty And The Feast
01.2016 - 06.2019
Server Trainer
Shooters Waterfront Cafe
01.2014 - 01.2015
Corporate Server Trainer
Champps Americana
02.2008 - 01.2014
Bachelor of Arts - Graphic Design/Business Management
Florida Atlantic University
Associate of Arts - Business Administration And Management
Mohawk Vally Community College
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