Lisa Kenny
Raleigh,NC
Summary
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
13
13
years of professional experience
Work History
Dynamics Nav/BC365 Support Manager
Business Management International
06.2014 - 03.2025
- Managed daily operations to ensure smooth functioning of the support department.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Established strong relationships with key stakeholders, fostering open communication channels for enhanced cooperation.
- Coordinated with product development teams to relay customer feedback, influencing future product enhancements.
- Implemented knowledge base for common customer issues, significantly reducing resolution times.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Technical Support Medical Devices
Aerocrine
07.2012 - 06.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Master of Science - Master of Networking And Communications Management
Keller Graduate School of Management
Illinois10-2008
Bachelor of Science - Education
Lander College
Greenwood, SC05-1992
Skills
- Technical support expertise
- Teamwork and collaboration
- Problem-solving
- Technical support
- Customer service expertise
- Work Planning and Prioritization
- Meeting coordination
- Documentation skills
- Verbal and written communication
- MS office
- Problem resolution
- Professional and courteous
- Positive attitude
Timeline
Dynamics Nav/BC365 Support Manager
Business Management International
06.2014 - 03.2025
Technical Support Medical Devices
Aerocrine
07.2012 - 06.2014
Master of Science - Master of Networking And Communications Management
Keller Graduate School of Management
Bachelor of Science - Education
Lander College
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