Summary
Overview
Work History
Education
Skills
Timeline
Generic

LISA KESSLER

BLYTHEWOOD,SC

Summary

Obtain a position where I can maximize my management skills, quality assurance, program Development, and training experience. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detail Oriented Energetic experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.

Overview

19
19
years of professional experience

Work History

Administrative Coordinator 1

SCDMH
11.2022 - Current
  • Submits claims electronically in the CIS system to have them uploaded for billing
  • Perform appropriate follow up activities to ensure timely reimbursement and to minimize aged claims
  • Creates insurance payer claims once charges are closed and accurately allocated
  • Prepares and batch all claims in the CIS system for transmission and processing
  • Submits claims electronically in the CIS system to have them uploaded for billing
  • Completes weekly and monthly reports for payers to include but not limited to outstanding, unbilled, error, and balance reports
  • Responsible for working monthly recon report from AR Department
  • Responsible for resolving outstanding claims, insurance verification, enters and reconciles billing, and transfers to other TPL as necessary
  • Contacts any insurance company to obtain and/or verify any available benefits or coverage information for CMHC
  • Maintains files to document all work related to claims processing follow up and payments or denials
  • Work any Emedix claims holds for processing.

Leasing Consultant

Spring Garden
09.2020 - 11.2022
  • Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
  • Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Collections Analyst

Richardson Plowden Robinson
09.2017 - 08.2020
  • Performed various administrative functions for assigned accounts, recording address changes and purging the records of deceased customers
  • Received payments and posted amounts paid to customer accounts
  • Arranged for debt repayment and established repayment schedules based on customers' financial situations
  • Located and monitored overdue accounts, using computers and a variety of automated systems
  • Sorted and filed correspondence, and performed miscellaneous clerical duties such as answering correspondence and writing reports
  • Located and notified customers of delinquent accounts by mail, telephone and personal visits in order to solicit payment
  • Advised customers of necessary actions and strategies for debt repayment
  • Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus
  • Recorded information about financial status of customers and status
  • Negotiated credit extensions when necessary.

Intake /Customer Service

Fordham Healthcare
06.2005 - 08.2017
  • Greeted patients and visitors who are coming and going, and directed them appropriately
  • Received and coordinated all referrals to include verification of insurance providers for prior authorizations and services covered
  • Responsible for the review of daily logs and notes to assure appropriateness of intervention/action and timelines of documentation
  • Responsible for maintaining supply inventory as well as daily distribution of DME supplies to field staff
  • Maintained log and any reports essential for appropriate billing and reorder process
  • Communicated with Branch Manager any information received from physician, patient or other employees about the patients care or needs
  • Primary contact for receiving calls to the branch office
  • Took physician orders by faxed documents and adjusted schedule accordingly
  • Filed all office records as necessary
  • DME Resupply Orders 40 or more a week
  • Checked patient's in and out using the facility's Brightree System and collected payments and post them to patient's accounts
  • Presented all policies and obtain signatures on needed forms and consents, as well as collect all appropriate billing forms
  • Scheduled follow up appointments for patients to include work in appointments
  • Opened and closed the clinic.

Education

Bachelor of Science -

University of Phoenix
Online
09.2028

All Areas

Eau Claire High School
Columbia, SC
06.1984

Skills

  • Administrative functions
  • Billing
  • Customer Service
  • Documentation
  • Filing
  • Excel
  • Outlook
  • Power Point
  • Data Entry
  • Telephone
  • Fair Housing Regulations
  • Fair housing policies
  • Leasing and sales
  • Telephone and email etiquette

Timeline

Administrative Coordinator 1

SCDMH
11.2022 - Current

Leasing Consultant

Spring Garden
09.2020 - 11.2022

Collections Analyst

Richardson Plowden Robinson
09.2017 - 08.2020

Intake /Customer Service

Fordham Healthcare
06.2005 - 08.2017

Bachelor of Science -

University of Phoenix

All Areas

Eau Claire High School

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LISA KESSLER