Lisa Kilcourse
East Rochester,NY
Summary
Adaptable operations professional with experience in vendor relations, inventory planning, and team training. Background includes small business leadership, pricing audits, and large-scale cash control. Focused on improving accuracy, compliance, and workflow efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Accounting Specialist
Century Liquor & Wines
Pittsford, New York
01.2010 - Current
- Handles cash flow for large cash sums, rebates, credit cards, and other tender. Prepares detailed daily reports for prior-day financial activity.
- Maintains 100-percent accuracy on annual company-wide audits with random-selection criteria and set timeframes.
- Track and review daily overage and shortage discrepancies for up to 7 cash tills.
- Conducted store pricing audits every 13 weeks for over 3000 SKUs, ensuring pricing accuracy and compliance.
- Executed 300 manual price changes weekly while balancing additional responsibilities and maintaining pricing integrity.
- Coordinated with over 100 charitable-donation applicants annually, adhering to strict guidelines to ensure compliance and transparency.
- Facilitated employee training sessions to enhance team performance.
- Proficient in Windows-based accounting software and POS spreadsheets.
Pricing Customer Service
Century Liquor & Wines
Pittsford, NY
01.2010 - Current
- Provided personalized service to foster long-term relationships with loyal clientele and vendors.
- Communicated clearly and shared extensive wine knowledge through customer education, training sessions, and tastings.
- Adapted to changing priorities while maintaining organized displays, shelf labels, and product layout across sales floor.
Recieving Customer Service
Century Liquor & Wines
Pittsford, New York
01.2010 - Current
- Verified orders for one of the largest wine stores in upstate NY.
- Supported inventory and sales planning for distributors and buyers.
- Generated out-of-stock reports and completed re-counts to support accurate inventory tracking.
- Assisted warehouse teams with twice-yearly inventory counts, showing strong organization and attention to detail.
- Operated electric and hand jacks to move inventory safely and efficiently.
Small Business Owner
Fido's Canine Boutique and Spa
Pittsford, New York
01.2006 - 01.2012
- Conceptualized and implemented the launch of a boutique opening.
- Directed daily operations by implementing short-term and long-term strategies to achieve the business plan and profitability goals.
- Supervised day-to-day employee workflow to maximize productivity and maintain quality standards.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Executed campaigns and promotions to develop goods and services.
- Created and executed product branding initiatives.
- Researched industry trends in order to develop innovative solutions that would enable the company's growth.
- Managed scheduling of over 550 clients monthly to ensure efficient service delivery.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed vendor communication, supplies, and inventory ordering.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Directed daily operations across departments and staffing needs.
Education
Associate of Arts - Professional Chef
State University of New York At Cobleskill
Cobleskill05-1988
Skills
- Financial reporting expertise
- Cash flow management
- Regulatory compliance
- Microsoft Excel proficiency
- POS system operation
- Inventory management
- Vendor relations management
- Leadership in business operations
- Business initiative development
- Strategic planning and execution
- Operations management for small business
- Documentation and reporting excellence
- Effective purchasing strategies
- Analytical skills application
Timeline
Accounting Specialist
Century Liquor & Wines
01.2010 - Current
Pricing Customer Service
Century Liquor & Wines
01.2010 - Current
Recieving Customer Service
Century Liquor & Wines
01.2010 - Current
Small Business Owner
Fido's Canine Boutique and Spa
01.2006 - 01.2012
Associate of Arts - Professional Chef
State University of New York At Cobleskill