Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Kiley

Delray Beach,FL

Summary

Accomplished Administrator with a proven track record at excelling in customer service, office administration and fostering teamwork. Expert in maintaining confidentiality, streamlining document management, and enhancing customer satisfaction through effective communication. Demonstrated ability to improve productivity and operational efficiency by over 30% through strategic planning and prioritization.

Overview

15
15
years of professional experience

Work History

Administrator

Caring People Home Health Care Agency
Jupiter, FL
02.2014 - 04.2023
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Implemented customer feedback system, leading to improved service delivery and customer satisfaction.

Administrative Manager

Comfort Keepers Home Care
Jupiter, FL
09.2008 - 09.2013
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.

    • Education

    Bachelor Of Communications -

    Bridgewater State University
    Bridgewater, MA

    Skills

    • Customer Service
    • Attention to Detail
    • Recordkeeping and File Management
    • Office Administration
    • Documentation And Reporting
    • Work Planning and Prioritization
    • Relationship Development
    • Goal Setting
    • Deadline Adherence
    • Excellent Communication
    • Multitasking
    • Active Listening
    • Multitasking Abilities
    • Teamwork and Collaboration
    • Task Prioritization

    Timeline

    Administrator

    Caring People Home Health Care Agency
    02.2014 - 04.2023

    Administrative Manager

    Comfort Keepers Home Care
    09.2008 - 09.2013

    Bachelor Of Communications -

    Bridgewater State University

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