Lisa Killens
Crestview,FL
Summary
Accomplished professional with a proven track record in operations management and relationship building, notably at Spring Creek Apartments. Skilled in business planning and personnel management, I significantly enhanced operational efficiency and customer satisfaction. Expert in marketing strategy development, driving revenue growth through innovative initiatives.
Overview
12
12
years of professional experience
Work History
Owner/Operator Cleaning and Painting
Cleaning Peeps LLC
Crestview, FL
07.2019 - Current
- Developed business plan, processes and procedures to provide superior Cleaning and Painting services to customers.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Property Manager
Spring Creek Apartments
Crestview, FL
07.2023 - 04.2024
- Supervised day to day operations of entire team, ensuring that all policies and procedures were being followed.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Collaborated with maintenance teams to ensure timely repairs, enhancing tenant satisfaction and retention rates.
- Enhanced community engagement by organizing regular resident events and activities.
- Improved overall property performance through diligent budget management and cost control measures.
- Utilized data-driven decision making in setting rental rates according to market conditions optimizing occupancy levels and revenue generation.
Business Manager
Spring Creek Apartments
Crestview, FL
11.2012 - 07.2023
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Established new revenue streams through targeted marketing initiatives and product diversification efforts.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
Leasing Consultant
Spring Creek Apartments
Crestview, FL
04.2012 - 11.2012
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Education
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC06.2012
High School Diploma -
West High School
Oshkosh, WI06.1991
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Personnel Management
- Operations Oversight
- Relationship Management
- Operational Reporting
- Budget Development
- Marketing Strategy Development
Timeline
Property Manager
Spring Creek Apartments
07.2023 - 04.2024
Owner/Operator Cleaning and Painting
Cleaning Peeps LLC
07.2019 - Current
Business Manager
Spring Creek Apartments
11.2012 - 07.2023
Leasing Consultant
Spring Creek Apartments
04.2012 - 11.2012
Bachelor of Science - Psychology
Fayetteville State University
High School Diploma -
West High School