Lisa Killick
Lakewood,CO
Summary
Accomplished Sales Manager with a proven track record at Peregirne Lodge, enhancing client satisfaction and loyalty through expert relationship building and strategic sales initiatives. Skilled in sales team training and client relationship management, consistently exceeding sales targets by implementing innovative strategies. Demonstrated ability in deal closing and staff management, achieving significant revenue growth. Knowledgeable sales with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Overview
35
35
years of professional experience
Work History
Sales Manager
Peregirne Lodge
10.2018 - 09.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Sales Manager
Westcoat Resorts LTD.
04.2010 - 09.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Attended events, trade shows
- Demonstrated exceptional problem-solving abilities by resolving complex customer issues promptly and professionally, maintaining client trust.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales and Marketing
Salmon King Lodge
03.2003 - 05.2008
- Built relationships with customers to encourage repeat business.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Participated in regular progress meetings with supervisors, providing updates on ongoing projects and seeking guidance on priorities and next steps.
- Assisted in managing relationships with external partners, including vendors, influencers, and media contacts.
- Evaluated and selected optimal event locations and venues based on company objectives, budget limitations, and projected attendance numbers.
- Successfully managed pre-show communications campaigns that generated excitement around upcoming events among target audiences.
- Negotiated favorable contract terms with venues and suppliers, ensuring cost-effective event management.
Purchasing Agent
Instrument Service Labs Ltd
02.1989 - 09.2007
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
Education
Associate of Arts - Hospitality
Vancouver Community College
Vancouver, BC 05-1988
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Sales expertise
- Product Knowledge
- Client Relationship Management
- Deal Closing
- Relationship selling
Timeline
Sales Manager
Peregirne Lodge
10.2018 - 09.2023
Sales Manager
Westcoat Resorts LTD.
04.2010 - 09.2018
Sales and Marketing
Salmon King Lodge
03.2003 - 05.2008
Purchasing Agent
Instrument Service Labs Ltd
02.1989 - 09.2007
Associate of Arts - Hospitality
Vancouver Community College