Lisa Kindred
Orange,VA
Summary
Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports, and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.
Overview
23
23
years of professional experience
Work History
Clinical Care Coordinator
Mary Washington Healthcare
2021.10 - Current
- Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
- Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
- Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
- Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
- Promoted patient-centered care by actively involving patients and their families in treatment decisions and goal-setting processes.
- Facilitated timely access to appropriate healthcare services by assessing patient needs and coordinating referrals to specialists.
- Maintained thorough documentation of all clinical interventions, ensuring accurate records for continuity of care and regulatory compliance.
- Educated patients on disease management strategies, enabling them to make informed choices about their health and wellbeing.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Registered Nurse Observation Unit
Mary Washington Healthcare
2018.06 - 2021.10
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Nurse Cardiac Progressive Care
Mary Washington Healthcare
2014.04 - 2018.06
- Advanced quality improvement initiatives within the Cardiac Progressive Care unit through regular participation in process evaluation meetings and offering constructive feedback on areas for growth.
- Provided emotional support to patients and families coping with challenging cardiac diagnoses, helping them navigate difficult decisions regarding treatment options and end-of-life care.
- Streamlined unit operations by updating and maintaining accurate patient records, ensuring timely access to critical information.
- Developed tools for tracking patient progress over time, ensuring more accurate assessments of intervention effectiveness.
- Utilized advanced critical thinking skills to promptly identify early warning signs of patient deterioration or complications, initiating appropriate interventions to prevent adverse outcomes.
- Managed complex medication regimens for cardiac patients, ensuring proper dosing, timely administration, and monitoring for potential drug interactions or side effects.
- Enhanced patient satisfaction through compassionate, individualized nursing care and effective communication with patients and families.
- Strengthened patient safety measures by regularly assessing vital signs, monitoring telemetry data, and responding promptly to any changes in condition.
- Served as a preceptor for new nursing staff members, facilitating their integration into our fast-paced Cardiac Progressive Care Unit environment while enhancing overall team proficiency levels.
- Facilitated optimal patient outcomes through close collaboration with interdisciplinary healthcare teams, including physicians, therapists, and social workers.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Registered Nurse Medical Unit
Mary Washington Healthcare
2004.12 - 2014.04
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Nurse Medical Surgical Unit
Fauquier Hospital
2001.05 - 2004.04
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Administered medications and treatment to patients and monitored responses.
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
- Demonstrated flexibility in managing multiple priorities concurrently during high-stress periods while maintaining a calm demeanor.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Effectively managed acute pain symptoms by administering medications as prescribed while monitoring for potential side effects.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL09.2025
Associate of Science - Nursing
Germanna Community College
Locust Grove, VA05.2001
Skills
- Organizational Skills
- Clinical Documentation
- Care Planning
- Case Management
- Nursing background
- Direct Patient Care
- Patient care planning
- Multitasking
- Reliability
- Critical Thinking
- Certified in CPR/AED
Timeline
Clinical Care Coordinator
Mary Washington Healthcare
2021.10 - Current
Registered Nurse Observation Unit
Mary Washington Healthcare
2018.06 - 2021.10
Registered Nurse Cardiac Progressive Care
Mary Washington Healthcare
2014.04 - 2018.06
Registered Nurse Medical Unit
Mary Washington Healthcare
2004.12 - 2014.04
Registered Nurse Medical Surgical Unit
Fauquier Hospital
2001.05 - 2004.04
Bachelor of Science - Nursing
Chamberlain University
Associate of Science - Nursing
Germanna Community College
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