Lisa King

Handled high call volume on multi-line phone systems and provided conflict resolution services. Scheduled meetings between doctors for referral services to be given to our in house physician as well as coordinated schedule needs for patients to be seen by in house physicians.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Navigated multiple computer systems and applications to find information.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.