Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Manager

Lisa King

Morrow,Georgia

Summary

Dynamic operations manager with a proven track record at Quality Polygraph Services, skilled in strategic planning and team leadership. Enhanced efficiency through process improvements and staff training, fostering a culture of continuous improvement. Known for compassionate patient care and effective communication, ensuring high standards in both operational and caregiving environments.

Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

16
16
years of professional experience

Work History

Caregiver

Parents/Family
01.2016 - 2020
  • Provided compassionate personal care to clients, ensuring comfort and dignity throughout daily activities.
  • Assisted with medication management, reinforcing adherence to prescribed health plans.
  • Developed individualized care plans based on client needs and preferences for tailored support.
  • Coordinated transportation for clients to appointments, enhancing access to essential services.
  • Trained and mentored new caregivers, fostering a collaborative and knowledgeable team environment.
  • Monitored client well-being, documenting changes in health status for timely interventions.
  • Implemented safety protocols, minimizing risks and ensuring secure living conditions for clients.
  • Facilitated effective communication between clients, families, and healthcare providers to optimize care delivery.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

Operations Manager

Quality Polygraph Services. AIIP
01.2003 - 2017
  • Streamlined operational processes to enhance efficiency and reduce costs.
  • Led cross-functional teams to implement strategic initiatives and improve productivity.
  • Developed and executed training programs for staff to ensure compliance with safety standards.
  • Analyzed workflow data to identify bottlenecks and recommend process improvements.
  • Managed inventory levels using ERP systems to optimize resource allocation.
  • Fostered a culture of continuous improvement through regular performance evaluations and feedback sessions.
  • Personal Assistant for Owner and care of spouse from Thailand
  • Create guest instruction schedule for 4 classes a year in US, 2 classes in South Africa and Taiwan. Lithuania and Russia1 class a year
  • Creating syllabus and all materials needed for a 10 week program.
  • Working with cities and county governments to become a vender so they can complete compensate student and training facilities.

Manager

Krispy Kreme Donuts
01.1995 - 01.2002

Route Sales-Driver, delivering product, maintaining low stale products, operating first in first out product rotating, cleaning product display area. Maintenance log on 18 foot trucks


Office Operations-calculation total sales, stales, closing out system for daily reports as well as weekly reports,


Shop Manager-hiring employees. OSHA compliance, training all areas of the shop, maintenance on equipment. Inventory control. Providing out standing customer service. Franchise rules implemented as well as corporate. Order In inventory. Insure product rotation and proper storage and dated clearly labeled. Record hourly sales to create a guide lime for scheduling.

Provided all cleaning supplies with clearly visible labels. Implemented my goals of communicating plus consistent equals control. I call it buy 2 get one free.

  • Developed training programs for new staff, enhancing onboarding experience.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends and adjust product offerings accordingly.
  • Coordinated with suppliers to negotiate favorable terms and streamline procurement processes.
  • Led team meetings to align goals, share best practices, and boost morale.
  • Established performance metrics for staff, fostering accountability and continuous improvement.
  • Enhanced customer service protocols, resulting in increased satisfaction rates.

Manager

Burger King
01.1986 - 01.1993
  • Oversaw daily operations to ensure efficient service and product quality
  • Trained and mentored team members on customer service best practices
  • Implemented inventory management processes to reduce waste and improve stock levels
  • Formulated employee schedules to optimize labor costs and maintain high service standards.

Education

High School Diploma -

Morrow Senior High Scjool
Morrow

No Degree - Shop Management/ Time Management, People Managing

Krispy Kreme Manager School
Winston-Salem, NC

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Customer service
  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation

Affiliations

Chairman of the board MBTA

Timeline

Caregiver

Parents/Family
01.2016 - 2020

Operations Manager

Quality Polygraph Services. AIIP
01.2003 - 2017

Manager

Krispy Kreme Donuts
01.1995 - 01.2002

Manager

Burger King
01.1986 - 01.1993

High School Diploma -

Morrow Senior High Scjool

No Degree - Shop Management/ Time Management, People Managing

Krispy Kreme Manager School
Lisa King