Lisa King
23460 E Roxbury Dr,CO
Summary
Dynamic leader with proven expertise in customer service and administrative skills honed at Lowe's and Chase Bank. Excelled in team leadership and complex problem-solving, enhancing operational efficiency and customer satisfaction. Spearheaded initiatives that significantly improved cash management procedures and HRIS data accuracy, demonstrating exceptional organizational and verbal communication abilities.
Overview
20
20
years of professional experience
Work History
Front End Manager/Assistant Manager - HR
Lowe's
03.2011 - 04.2013
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
Assistant Branch Manager
Chase Bank
05.2004 - 08.2009
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Front End Manager
Cub Foods
02.1993 - 11.2002
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Arts - Business Administration And Management
Community College of Aurora
Aurora, CO05.2002
Skills
- Customer Service
- Administrative Skills
- Team Building
- Organization
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Front End Manager/Assistant Manager - HR
Lowe's
03.2011 - 04.2013
Assistant Branch Manager
Chase Bank
05.2004 - 08.2009
Front End Manager
Cub Foods
02.1993 - 11.2002
Associate of Arts - Business Administration And Management
Community College of Aurora