LISA KINNEY

Work History

Online Grocery Shopper

Walmart

07.2023 - Current

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Consistently met deadlines and quality goals for accuracy and timeliness.
Tracked substitutions and informed customers of changes.
Picked and packed order items.
Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Family Manager & Domestic Engineer

My Family Home

08.2006 - Current

Business Partner/CEO

Kinney Tile LLC

01.2008 - 10.2017

Managed tile setting business with my husband
Responsible for payroll, AP/AR, taxes, customer service, estimates, inventory, and merchandising
Created Copy for email & social media marketing materials.
Stayed informed on industry developments and market trends to gain competitive advantage.
Collaborated with colleagues and support staff to maximize team efficiency.
Networked with other professionals and organizations to expand contacts and opportunities.
Oversaw day-to-day administrative operations, provided guidance to staff and enforced compliance with state, federal, and local regulations.
Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
Evaluated productivity and quality of service and made recommendations for improvement to reach short and long-term goals.
Negotiated contracts with partners and vendors.
Prepared and presented reports on status of projects.
Researched and wrote estimates, proposals, and invoices.

Retail Operations Manager

Springfield Hospital

07.2007 - 11.2010

Managed hospital gift shop and thrift store.
Supervised volunteer staff, executed product merchandising, created work schedules, reconciled receipts and cash registers, and interviewed potential volunteers for the stores.
Created Copy for email, newspaper and newsletter marketing products.
Designed advertising, video, and fundraising materials.
Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
Directed training and performance monitoring for staff.
Determined layout of store merchandise for visual appeal to consumers.
Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.

Front Desk Receptionist

MedSurge Unit - Springfield Hospital

08.2010 - 09.2010

Answered phones, entered patient laboratory orders, updated medical chart data, completed weekly supply inventory, and executed superior customer service for patients, staff, and visitors.
Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Completed data entry and filing to keep records updated for easy retrieval.
Maintained confidentiality of sensitive data to protect customer and business information.
Entered and updated sensitive customer information during check-ins and room changes.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Organized, maintained and updated information in computer databases.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Collected and distributed messages to team members and managers to support open communication and high customer service.

Secretary to the Director of Recruitment

Dartmouth Hitchcock Medical Center

07.2004 - 07.2007

Created recruitment acceptance letter proposals and organized travel arrangements, and interview schedules for job applicants.
Attended large recruitment events, managed recruitment supplies and giveaways, assisted with recruitment marketing videos and interviews.
Transcribed letters and managed daily schedules for two recruitment directors.
Assisted in marketing campaigns by identifying targets, developing copy and coordinating plans.
Promptly corresponded with applicants and coordinated and conducted interviews.
Created new hire proposals and offers for potential candidates.
Scheduled and coordinated interviews between hiring managers and potential candidates.
Participated in job fairs to recruit new talent.
Worked with recruiting teams and human resources representatives to accomplish hiring objectives.

Senior Loan Service Representative

Brattleboro Savings and Loan

05.2001 - 07.2004

Serviced loan customers by answering questions, providing copies of paperwork, creating escrow analysis reports, and payoff inquiries.
Responded to questions regarding payment issues, recorded and uploaded new loans into the system, and discharged paid loans.
Helped reconcile and count currency in the bank vault as needed.
Acted as assistant to the computer help desk at our office.
Developed strong relationships with customers through high levels of customer service.
Assisted customers in understanding loan terms and conditions to make informed decisions.
Maintained strict confidentiality of bank records and client information.
Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Benefits Specialist

Len-Tex Corporation

01.1998 - 01.2000

Assisted with the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability, and 401(k) plans for new hire enrollment.
Distributed benefits enrollment materials and determined eligibility dates and requirements.
Enrolled employees with carriers and processed life status changes.
Helped former employees and retirees navigate COBRA eligibility, forms, and procedures.
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Observed strict procedures to maintain data and plan participant confidentiality.
Coordinated and conducted employee orientations to promote understanding of coverage and options.
Implemented open enrollment system to streamline benefits processes for employees.

Licensed Insurance Agent

Centurion Insurance Agency

01.1995 - 01.2000

Assisted customers in properly completing insurance applications to put insurance policies in place.
Customized insurance programs and quotes to suit customer needs and risks.
Calculated premiums and established payment methods.
Transcribed agency letters and records, answered phones, and uploaded new policies to the system.
Calculated quotes and educated potential clients on insurance options.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Obtained underwriting approval by providing information and completing application for coverage.
Provided coverage option information to assist clients in protecting assets.
Promoted products and services using upselling and other sales strategies.
Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Tracked progress of all outstanding insurance claims.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Investigated and processed claims swiftly to keep customers satisfied.

Summary

Work History

Online Grocery Shopper

Family Manager & Domestic Engineer

Business Partner/CEO

Retail Operations Manager

Front Desk Receptionist

Secretary to the Director of Recruitment

Senior Loan Service Representative

Benefits Specialist

Licensed Insurance Agent

Education

Graphic Design

Liberal Arts And General Studies

Skills

Timeline

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