Lisa Kirkpatrick
Alexander,AR
Summary
Determined Business Consultant with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Relationship focused in bringing together corporate requirements and integrate them with franchises. Natural leader successful at strategically boosting company profits and team performance. Skilled in driving engagement and operational improvements through well-coordinated tactical plans and proven relationship-building abilities. Demonstrated knowledge of business management and revenue development. Astute, insightful and forward-thinking Business Consultant with strategic and tactical planning abilities. Knowledgeable about all facets of national brand operations, markets and customers. Central in keeping companies agile and productive in changing markets.
Overview
19
19
years of professional experience
Work History
Business Consultant
Subway Development Agent
Cabot, AR
11.2018 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Developed complete business plans and operational strategies for new and existing business.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Liaised with senior officers for ongoing quality assurance program integrity.
- Responsible for 70 locations and 22 Franchises.
Genreral Manager
OM Subway
Little Rock, AR
10.2014 - 11.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Responsible for 9 stores and over 50 employees.
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Resolved problems, improved operations and provided exceptional service
Store Manager
Subway
Bryant, AR
01.2004 - 10.2014
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
Bachelor of Arts - Sociology
University of Arkansas At Little Rock
Little Rock, AR12.2015
Associate of Arts - General Studies
Pulaski Technical College
North Little Rock, AR08.2012
Skills
- Strategic Vision
- Guest Relations
- Quality Assurance and Control
- Process and Procedure Refinement
- Information Updates
- Operational Efficiency
- Staff Mentoring
- Strategy Realignment
- Document Organization
- Business Requirements Documents (BRDs)
Timeline
Business Consultant
Subway Development Agent
11.2018 - Current
Genreral Manager
OM Subway
10.2014 - 11.2018
Store Manager
Subway
01.2004 - 10.2014
Bachelor of Arts - Sociology
University of Arkansas At Little Rock
Associate of Arts - General Studies
Pulaski Technical College
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