Lisa Kirschman
Seattle,WA
Summary
Accomplished design leader with a distinguished track record spanning over fifteen years in design execution, creative direction, team management, design operations, training, and pioneering new technology deployment. Demonstrated expertise in leading and executing groundbreaking design initiatives for industry-leading global corporations such as Amazon, Starbucks, and McDonald's.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Head of Design Ops, Amazon Music
Amazon
03.2021 - Current
- Direct centralized Design Ops team for Amazon Music under VP of Design
- Manage 20 program managers supporting product design, brand creative, localization, production, hiring, and design tools & systems plus agencies, vendors, and contingent workers
- Lead yearly operational planning, quarterly business reports, goals planning, design all-hands, and $15M annual budget
- Served as interim Head of Brand Creative since 3/2021 leading for 20+ team responsible for content, growth, and livestreaming creative
Sr. Manager of Design & Experience, Amazon Go
Amazon
05.2016 - 03.2021
- Directed team of 15 creative directors, architects, concept designers, design program managers, and product designers
- Managed relationships with eight consulting design/architecture and engineering firms
- Executed Amazon Go brand and customer + retail experience across three different formats in four geographical locations
- Invented new design and development process for deploying Amazon's cashier-less automated "Just Walk Out" technology to scale operations from one store to double-digit pipeline
Design Ops Manager, Global Store Development
Starbucks Coffee Co.
04.2015 - 05.2016
- Led team of PMs responsible for training, quality assurance, contract management, and standardization efforts supporting 500 Starbucks designers across multiple geographical locations
- Provided subject matter expertise for new design initiatives, including the launch of Mobile Order & Pay
- Orchestrated yearly global design summit for 500+ designers and biyearly design training sessions for 100+ new hires
- Managed Master Service Agreements for 50+ architects of record and facilitated formal onboarding and training for new architects/engineers
- Created and managed training program for new design partners
Lead Design Program Manager
Starbucks Coffee Co.
02.2013 - 04.2015
- Design portfolio management and execution for 250+ new stores and renovations annually in the Pacific Northwest
- Led planning efforts for store design across 12 regions
- Conducted 200+ scoping tours and yearly portfolio reviews with regional VPs
- Negotiated fees, schedules, and project scope with five architectural firms
Design Lead, Retail & Interiors
McDonald's USA
02.2010 - 02.2013
- Spearheaded design and development of new interior portfolio concepts and standardization for McDonald's USA
- Served as family experience lead for PlayPlace and small play areas
- Developed McDonald's design tool suite, comprising six style guides and coordinating Play with the Palettes app, utilized by thousands of franchisees for restaurant redesigns
Interior Designer
Cogdell & Mendrala Architects, PC
05.2007 - 02.2010
- Interior designer for diverse architectural projects including K-12, higher ed, high-ed residential, historic preservation, theaters, and children's museum.
Education
MFA - Design
Savannah College of Art & Design
Savannah, GABS - Design
Mercyhurst College
Erie, PACertification
NCIDQ Certified Interior Designer, 27692
Awards
- VMSD Designer Dozen, 2013, Up-and-coming designers
- Circle of Excellence, 2010, McDonald’s Major Remodel Team
Timeline
Head of Design Ops, Amazon Music
Amazon
03.2021 - Current
Sr. Manager of Design & Experience, Amazon Go
Amazon
05.2016 - 03.2021
Design Ops Manager, Global Store Development
Starbucks Coffee Co.
04.2015 - 05.2016
Lead Design Program Manager
Starbucks Coffee Co.
02.2013 - 04.2015
Design Lead, Retail & Interiors
McDonald's USA
02.2010 - 02.2013
Interior Designer
Cogdell & Mendrala Architects, PC
05.2007 - 02.2010
MFA - Design
Savannah College of Art & Design
BS - Design
Mercyhurst College