Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Kiss

East Meadow

Summary

Dynamic leader with a proven track record at Big Lots, Inc., enhancing customer satisfaction and spearheading team development. Excelled in customer service and store merchandising, significantly contributing to sales growth and employee morale. Skillfully balanced recruitment and leadership, fostering a positive work environment and driving retail excellence.

Successfully led two store locations to become number one in top line sales in the entire chain.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

26
26
years of professional experience

Work History

Store Manager

Big Lots, Inc.
10.2012 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard Practices.
  • Hicksville store was the leader in the region in charitable donations.

Assistant Store Manager

Big Lots, Inc.
03.2009 - 10.2012
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Assistant Manager

Linens 'n Things
09.1998 - 12.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

No Degree - Accounting

SCCC
Selden

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store merchandising
  • Recruitment and hiring
  • Team building and leadership
  • Sales strategies
  • Team development
  • Payroll management
  • Retail merchandise quality standards

Timeline

Store Manager

Big Lots, Inc.
10.2012 - Current

Assistant Store Manager

Big Lots, Inc.
03.2009 - 10.2012

Assistant Manager

Linens 'n Things
09.1998 - 12.2008

No Degree - Accounting

SCCC

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Lisa Kiss