Summary
Overview
Work History
Education
Skills
Timeline
Generic

LISA KITAKA

Seattle,WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in WA. Highly skilled and enthusiastic professional with more than 7 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

CLINICAL AND MEDICAL EXPERIENCE

FHCC
07.2018 - Current
  • Successfully negotiated client contract renewals to create increased revenue.
  • Developed policies and procedures for effective pharmacy management.
  • performing and documenting patients procedure.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • working along side with doctors in attending to patients
  • setting up procedure room
  • partnered with physician to deliver safe procedure
  • provide comfort and relief to anxious patient and family members

Data Entry Associate

Evergreen Health
02.2017 - Current
  • Compared transcribed data with source document to detect and correct errors.
  • Followed data entry protocols, rules and regulations.
  • Collated and organized data entry documents into filing systems for easy access.
  • Coded and processed applications into required electronic formats.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Conducted audits of existing data entry processes.
  • Used computer software to store and retrieve data.
  • Assisted with developing data entry processes.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Analyzed current data records to provide detailed reports.
  • Managed and organized documents for data entry tasks.
  • Completed data entry tasks with accuracy and efficiency.
  • Checked for accuracy by verifying data and records.
  • Created spreadsheets for more efficient recordkeeping.
  • Sorted documents and maintained organized filing process.

Customer Service Specialist

Customer Service Rep
04.2018 - 01.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Tracked customer service cases and updated service software with customer information.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Responded to customer requests for products, services, and company information.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Maintained and managed customer files and databases.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Associate of Science - Clinical Assisting

NAH
Seattle, WA
09.2020

Associate of Arts - Clinical Assisting

Bellevue College
Bellevue, WA
06.2017

Skills

  • Customer Service
  • Advanced Anatomy Knowledge
  • Sterile Procedures and Techniques
  • Direct Patient Care
  • Clinical Applications
  • Completing Insurance Forms
  • Charting Expertise
  • Case Management
  • EMR Systems
  • Human Anatomy and Physiology
  • Account Management
  • Assisting with Physical Exams
  • Team Management
  • Medical Procedures Understanding
  • Antigen Testing
  • Using Centrifuges
  • Needs Assessment
  • Patient Assessments
  • Medical Terminology
  • Medical Billing and Coding
  • Medications Familiarity
  • Documentation Procedures Expertise
  • Patient Management
  • Electronic Medical Record
  • Customer Relationship Management

Timeline

CLINICAL AND MEDICAL EXPERIENCE

FHCC
07.2018 - Current

Customer Service Specialist

Customer Service Rep
04.2018 - 01.2020

Data Entry Associate

Evergreen Health
02.2017 - Current

Associate of Science - Clinical Assisting

NAH

Associate of Arts - Clinical Assisting

Bellevue College
LISA KITAKA