Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa C Klein

Whitmore Lake,MI

Summary

Dynamic and results-driven professional with extensive experience as a Bowling Center Manager at Vision Lanes. Proven track record in operations management and employee training, enhancing customer satisfaction and increasing event bookings. Skilled in health and safety compliance, fostering a supportive work culture, and optimizing inventory management to reduce waste.

Overview

24
24
years of professional experience

Work History

Bowling Center Manager

Vision Lanes
01.2006 - Current
  • Managed daily operations to ensure smooth functioning of bowling center.
  • Oversee staff scheduling, optimizing workforce allocation for peak hours.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Enhanced customer experience by implementing new service protocols and training staff.
  • Coordinated special events, increasing community engagement and participation rates.
  • Monitored inventory levels, reducing waste through efficient stock management practices.
  • Developed promotional strategies that increased revenue during off-peak periods.
  • Conducted regular performance reviews.
  • Implemented safety procedures, ensuring compliance with health regulations and standards.
  • Managed daily operations, ensuring a smooth and enjoyable experience for all guests.
  • Created custom party packages tailored to various age groups or interests, resulting in increased event bookings at the center.
  • Maintained high standards of cleanliness and safety throughout the facility, reducing incidents and accidents.
  • Improved center revenue by developing targeted marketing promotions and special events.
  • Contributed to employee retention through open communication channels, competitive compensation packages, and a supportive work culture.
  • Coordinated leagues, tournaments, and fundraisers to increase community engagement with the bowling center.
  • Optimized inventory management to minimize waste and ensure adequate supplies for center operations.

Medical Administrative Secretary

Forever Young Med Spa
01.2002 - 01.2006
  • Managed patient scheduling and appointment coordination to optimize clinic workflow.
  • Maintained accurate medical records and documentation for compliance with regulatory standards.
  • Assisted patients with inquiries, ensuring clear communication regarding services and billing procedures.
  • Supported office staff and operational requirements with administrative tasks.
  • Developed patient follow-up strategies that increased appointment adherence rates significantly.
  • Trained new administrative staff members in proper procedures and protocols, ensuring consistent quality of service for patients.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Education

Real Estate Salesperson License -

Michigan Institute of Real Estate
Southfield, Michigan
06.2018

High School Diploma -

Garden City High School
Garden City, Michigan
01-2018

Skills

  • Cleaning procedures
  • Training employees
  • Health and safety compliance
  • Safety standards
  • Payment collection
  • Operations management
  • Bowling leagues
  • Employee scheduling
  • Teamwork
  • Problem-solving
  • Team leadership
  • Self motivation

Timeline

Bowling Center Manager

Vision Lanes
01.2006 - Current

Medical Administrative Secretary

Forever Young Med Spa
01.2002 - 01.2006

Real Estate Salesperson License -

Michigan Institute of Real Estate

High School Diploma -

Garden City High School

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