Summary
Overview
Work History
Education
Skills
Timeline
Training
Additional Information
Generic

LISA KLEINFELDT

Penn Valley,CA

Summary

RESULTS-DRIVEN PROFESSIONAL with expertise in relationship building and territory management. Particular strengths include excellent oral and written communication, communicating product knowledge, providing impeccable follow-up, and a commitment to delivering superior service. Analytical, meticulous, detail-oriented, problem solver with excellent time management and organization skills. Strong record of managing projects and improving work processes.

Overview

35
35
years of professional experience

Work History

Key Account Manager

Nestle Health Science
04.2024 - Current
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability..
  • Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
  • Organized and participated in industry events and conferences to network and promote company offerings to potential clients.
  • Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
  • Engaged in continuous learning to stay abreast of industry trends and competitive landscape, applying insights to account strategies.

Senior Clinical Account Manager/Synagis

SOBI Pharmaceutical Company
01.2022 - 04.2024
  • Functions as an integral member of the sales and support team in the Pacific Northwest Team. Job responsibilities include management for Hospital and Pediatric Office Accounts in the San Francisco and Monterey area. Strong Business Acumen, effectively targeting and identifying patients, strong clinical knowledge of product and continual education (In-Services) for HCP’s PharmD, and Nurse coordinators. Collaborate with cross functional partners to include regional account directors, field reimbursement team, customer engagement specialist managers and the marketing access team. Strong customer relationships. Attend (Exhibitor) at annual AAP and NACNN meetings and I am the Team lead for Give Back Program (Volunteer in the Community). Team lead for Veeva I am also participating in two DEI groups at Sobi. I have met my SGA, >100% for my first two seasons withSobi.

Executive Territory Business Manager / Pediatric Sales

MEAD JOHNSON NUTRITION
01.2005 - 01.2022
  • Functions as an integral member of the sales and support team in the Northern California District. Job responsibilities include management for nine Hospitals (Contracting, IDN’s, Supply Chain, and In Services for NICU and Term Nursery with White Glove Service). Medical Education for KOL’s and responsible for all Pediatric and OB Community Accounts in Los Gatos, San Jose, Salinas, Santa Cruz, Watsonville, Monterey, Gilroy and Morgan Hill Ca. to provide education on products, samples and local education lectures. Excellent knowledge of Products and Excellent at building customer relationships.
  • Certificate of Excellence Award, 2012 for Sales Goal Attainment of 160.7%. Maintain SGA 100%>
  • Region Advisory Board Member 1/2021 to present. Field Sales Coach for Northern California District for three years (responsible for Training 5 new hires). District Lead for our Corporate Social Responsibility Team 2 year term (#1 team for Volunteer hours Summer of Love 2016). Served as the Allergy Expert for Northern California District for two years. (Present new Clinical information at meetings). Nominated to work National AAP, PAS, Metabolic Meetings. Launch Veeva to Team.

NICU Nurse

ALTA BATES MEDICAL CENTER BERKELEY
01.2000 - 01.2005
  • Full time Staff Position 52 Bed NICU, responsible for Primary care of acute care infants.
  • NICU Discharge Class Instructor
  • One of 5 Nurses on the unit which got Certified to do Infant Massage on Neonates and then Teach Parents.
  • Assisted HR on Nurse Recruitment trip to Canada

IV Therapy Nurse/ Staff Nurse Pediatrics

UCSF SAN FRANCISCO
01.1991 - 01.1998
  • Responsible for Starting IV Therapy on Acute Care Patients including Oncology, Transplant and Pediatric Research Patients Patient care on Medical and Surgical units. Large University Teaching Hospital with an intense learning environment.

Education

Associate Degree - Science

Mission College
Santa Clara, CA

Skills

    Core Competencies

  • Strategic Account Management
  • Hospital Contracting
  • Clinical & Market Knowledge
  • Stakeholder Engagement
  • Data-Driven Decision Making
  • Cross-Functional Leadership
  • Value Proposition & Business Case Developoment

Timeline

Key Account Manager

Nestle Health Science
04.2024 - Current

Senior Clinical Account Manager/Synagis

SOBI Pharmaceutical Company
01.2022 - 04.2024

Executive Territory Business Manager / Pediatric Sales

MEAD JOHNSON NUTRITION
01.2005 - 01.2022

NICU Nurse

ALTA BATES MEDICAL CENTER BERKELEY
01.2000 - 01.2005

IV Therapy Nurse/ Staff Nurse Pediatrics

UCSF SAN FRANCISCO
01.1991 - 01.1998

Associate Degree - Science

Mission College

Training

Extensive Training for Acute Care Neonatal and Pediatric Nursing

Additional Information

My Hobbies include Travel, Skiing, Biking, Swimming, Hiking and all outdoor activities. I have been a Team leader for Corporate Social Responsibility, Field Sales Trainer, Veeva Trainer and Collaborated with the Marketing Team on new Product Initiatives. 

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LISA KLEINFELDT