Lisa Kleinfieldt
Colorado Springs,United States
Summary
Personable and dedicated Customer Service Professional with extensive experience 17+ years. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Corporate Trainer
Aspen Auto Clinic
Colorado Springs , CO
2020.02 - 2021.01
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Trained new managers, Service advisors, sales assistants, and general laborers on store procedures, policies and customer service, to ensure seamless on boarding.
- Compiled data on company goals, department needs and individual employee training needs
- Partnered with Senior management to assist in design training programs and instructional materials to educate.
- Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills.
Consultant
Transformers Institute
Colorado Springs , CO
2018.10 - 2021.01
- Coordinated with appropriate senior management to assign proper procedures for project implementation and strategic aim.
- Cultivated best practices based on industry experience.
- Broadened improvement initiatives by troubleshooting problems and recommending corrective actions.
- Delivered high level of service to customers in effort to build upon relationships for future.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
- Resolved operational issues quickly through seamless transfer into new procedures and protocols to increase productivity, and profitability.
Store Director
Aspen Auto Clinic
Colorado Springs , CO
2017.10 - 2021.01
- Promoted and successfully led 3 successful stores.
- Implemented successful strategies and reductions in costs that grew revenue, by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Service Advisor
Aspen Auto Clinic
Colorado Springs , CO
2015.05 - 2017.10
- Maintained staying in the "Top 5 Sales Advisors" , receiving outstanding feedback for customer service and and execution of sales process, using examples of that process to train other employees.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Built long-term relationships with clients through effective selling, dynamic response, and impeccable customer service.
- Attended conferences, vendor events and workshops to meet and network with potential new clients.
- Handled telephone inquiries regarding appointments and work in process. Recommended additional, useful services to customers, which helped to increase overall sales.
Administrative Assistant
Aspen Auto Clinic
Colorado Springs , CO
2010.08 - 2015.05
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Education
Some College (No Degree) - Medical Assisting
Pikes Peak Community College
Colorado Springs, COTransformers Institute
Colorado Springs, COSkills
- MS Office Suite knowledge
- Excellent written and verbal communication
- Organization and efficiency
- Staff training and development
- Deadline-oriented
- Multitasking and prioritization
- Schedule management
- Staff motivation
- Data organization
- Dedicated team player
- Self-starter
- Meticulous attention to detail
- Recipient of "MVP" for customer service Award
- Resolution-oriented
- Problem-solving abilities
- Conflict mediation
- Customer relations
- Inbound and Outbound Calling
Timeline
Corporate Trainer
Aspen Auto Clinic
2020.02 - 2021.01
Consultant
Transformers Institute
2018.10 - 2021.01
Store Director
Aspen Auto Clinic
2017.10 - 2021.01
Service Advisor
Aspen Auto Clinic
2015.05 - 2017.10
Administrative Assistant
Aspen Auto Clinic
2010.08 - 2015.05
Some College (No Degree) - Medical Assisting
Pikes Peak Community College
Transformers Institute
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