LISA KNEIDING

Responded to internet inquiries and phone calls in timely matter.

• Increased online sales by implementing effective marketing strategies and optimizing website content.
• Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
• Provided superior and individualized customer service.
• Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
• Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
• Managed approximately 40 calls and emails from customers per day.

• Assisted walk-in customers with sales and customer service.
• Used [Software] to accurately enter data into a batch ticketing system.
• Streamlined the process.
• Explained the features and capabilities of [Type] offerings to customers to help them understand the products and get the most out of them.
• Used cross-selling and up-selling techniques to increase customer profitability.
• Improved overall productivity and efficiency by training [Job Title]s and [Job Title]s on [Task].
• Used a consultative sales approach to understand customer needs and make relevant recommendations.
• Increased sales by [Number]% in [Timeframe] by providing product and service consultations, as well as using customer service and upselling techniques.
• Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
• Managed approximately 40 calls and emails per day from customers.

• Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
• Worked with the team to improve efficiency on various projects.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Communicated with managers from other departments to maintain transparency.
• Developed and implemented policies aimed at increasing team productivity and improving operational efficiency.
• Interacted with customers to assess their needs and recommend products or services.
• Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand.
• Coordinated with other departments to ensure consistency.
• Nurtured client relationships in order to gain new clients and increase revenue.
• Maintained professional relationships with suppliers and customers.
• Developed and implemented a workplace safety incentive program that resulted in [Number] years with no Workers' Compensation claims.
• Managed 5 stores ( 1 being a 24/7 operating store) and 1 kiosk daily.

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• Talked to customers about [Product or Service], outlined restrictions, and educated them on policies.
• Kept the [Type] and [Type] areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
• Maintained a friendly and professional demeanor when dealing with customers.
• Looked through the store's inventory system to see if the items I needed were in stock.
• Completed sales in excess of $[Amount] with a near-zero error rate using a POS system.
• Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
• Provided product and service information to customers.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Helped customers by unloading trucks, stocking shelves, and carrying merchandise out onto the floor.
• Processed all sales transactions in a timely and accurate manner.
• Worked as part of a team to ensure that customers received the best possible service.
• Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance.

• Gave customers [Product or Service] recommendations after thoroughly explaining the details.
• Kept accurate and current customer account data with manual form processing and digital information updates.
• Resolved issues with associates, tools, and service delivery that statistical reports revealed.
• Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
• Provided primary customer support to internal and external customers in a fast-paced environment Effectively communicated account changes, new upgrades to customers.
• Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction 100%.
• Handled over 40 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Handle all customer concerns and questions.