Lisa Knisely
Centerview,MO
Summary
Dynamic professional with a proven track record at First Student, excelling in high-stress conflict resolution and enhancing customer loyalty. Expert in public relations and customer service, adept at improving operational efficiency and fostering positive environments. Skilled in multitasking and adaptability, consistently achieving increased satisfaction and engagement.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
On Boarding Ambassador
First Student
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
CDL Class Bus Driver
Apple Bus First Student
11.2015 - Current
- Transported passengers safely and efficiently, prioritizing their comfort and timely arrival.
- Improved route efficiency by following optimized schedules and adjusting for traffic conditions.
- Inspected vehicle daily to ensure safety and compliance with regulations.
- Assisted passengers with boarding and disembarking, ensuring accessibility for all.
- Maintained cleanliness of bus interior to enhance passenger experience.
- Resolved passenger inquiries and concerns, fostering a positive environment.
- Conducted pre-trip inspections to identify and address potential mechanical issues.
- Followed established routes and schedules to maintain punctuality.
- Utilized communication systems to stay in contact with dispatch for updates.
- Enhanced safety by adhering to all traffic laws and regulations.
- Communicated effectively with passengers regarding stops and safety protocols.
- Improved operational efficiency with proactive problem solving for unexpected delays.
- Managed time effectively to maintain adherence to strict schedules.
- Supported special needs passengers by assisting with seating and safety.
- Provided excellent customer service to passengers, creating a welcoming atmosphere.
- Participated in training sessions to enhance driving skills and safety knowledge.
Education
High School Diploma -
Evergreen Highschool
Evergreen, CO05-1983
Skills
- Public relations
- Cultural awareness
- Conflict resolution
- Networking
- Brand representation
- Community engagement
- Team collaboration
- Relationship building
- Influence skills
- Project management
- Adaptability
- Time management
- Multitasking
- Content creation
- Customer engagement
- Customer education
- Problem-solving
- Customer service
- Multitasking Abilities
- Excellent communication
- Decision-making
- Creative strategies
Timeline
On Boarding Ambassador
First Student
09.2024 - Current
CDL Class Bus Driver
Apple Bus First Student
11.2015 - Current
High School Diploma -
Evergreen Highschool
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