Lisa Knotts
Lindale
Summary
Accomplished customer service and sales professional with 20 years of experience in various roles.
Proficient in data collection, computer skills, and cash handling. Proven track record of providing exceptional customer service, meeting sales targets, and managing front-end operations. Seeking an opportunity that leverages my skills and experience.
Overview
12
12
years of professional experience
Work History
Independent Household Manager
Self Employed Services
08.2024 - Current
- Directed daily household operations including scheduling, purchasing, and inventory to keep essential items stocked.
- Managed household budgets and expenses with accuracy and efficiency.
- Balanced multiple priorities, demonstrating adaptability, problem-solving, and time management.
- Coordinated appointments and provided consistent care for family members.
- Maintained a safe, efficient, and well-organized home environment, showcasing dependability and attention to detail.
Data Collector/LABOROR
Pilgrim's
02.2021 - 08.2024
- I would cut and debone chicken breast and tenders on the production line.
- I would check the breast for bones and submit my paperwork as a data collector, along with scoring the wings cut to provide information on how much meat is being left behind.
- I am certified to wash and sanitize any chicken that falls on the floor with the PA chemical.
Registrar
Hospitality Health ER
11.2019 - 03.2020
- I would answer the phone and assist patients with questions and concerns.
- When a patient comes in the building, I would check them into the system and verify their insurance.
- I would put folders together and deliver them to the doctor and nurses.
- I would file patient charts into the appropriate location depending on the doctors request.
- I would check on patients in the rooms and if requested bring them something to drink.
- I would collect payments and give them their discharge paperwork to leave.
Online Sales Representative
Verizon Wireless
10.2017 - 05.2019
- Engaged with 75+ customers per day, giving detailed, personalized and friendly service to ensure customer retention and satisfaction
- Memorized all company products and services, as well as current promotions, in order to provide timely resolutions and upsell additional products and services
- Encouraged customers to purchase new devices on the company website by understanding their needs and suggesting viable solutions
Payment Poster
Texas Car Title and Payday Loan
07.2017 - 10.2017
- Obtained demographic information from loan applicants; reviewed and processed loans per established guidelines; filed loan applications and demographic details as required
- Posted payments received from loan recipients and completed daily bank deposits
- The business shut down and is no longer in service.
Customer Service Associate
AL&M Building Supplies
04.2016 - 06.2017
- Elevated customer experience by actively listening to their project needs and determining correct materials and providing product education
- Maintained and organized all visual merchandising, stocking, and product replenishment
- Managed front end operations including the welcoming of each guest, conducting the point of sale transactions, and completing all opening and closing duties
Customer Service Representative
AT&T
08.2013 - 07.2014
- Progressed from outbound calls team to inbound calls based on exceptional customer service reviews; campaigned for inbound callers to receive best care and service to address concerns.
- Addressed customers for internet and phone solutions, managed sales orders, and coordinated installation.
Education
Diploma -
Corrigan Camden High School
Corrigan, TX06.2006
Skills
- Nutrition management
- Home maintenance
- Security measures
- Laundry management
- call center experience with inbound and outbound calls
Timeline
Independent Household Manager
Self Employed Services
08.2024 - Current
Data Collector/LABOROR
Pilgrim's
02.2021 - 08.2024
Registrar
Hospitality Health ER
11.2019 - 03.2020
Online Sales Representative
Verizon Wireless
10.2017 - 05.2019
Payment Poster
Texas Car Title and Payday Loan
07.2017 - 10.2017
Customer Service Associate
AL&M Building Supplies
04.2016 - 06.2017
Customer Service Representative
AT&T
08.2013 - 07.2014
Diploma -
Corrigan Camden High School